Store Supervisor

KEY RESPONSIBILITIES
A. Store Operations

• Manage and oversee the day-to-day operations of the assigned store.
• Ensure compliance with Company policies, procedures, and operating standards.
• Ensure proper store opening and closing procedures.
• Maintain store cleanliness, organization, safety, and overall appearance.
• Ensure proper implementation of Company programs, promotions, and directives.
• Monitor operational issues and coordinate with the appropriate departments for resolution.
• Ensure that store equipment, fixtures, and facilities are properly maintained and reported when necessary.

B. Sales and Business Performance

• Drive the store toward achievement of sales targets and other operational KPIs.
• Monitor daily, weekly, and monthly sales performance.
• Analyze sales results and identify opportunities for improvement.
• Implement appropriate action plans to address sales gaps.
• Ensure proper execution of promotions, discounts, and sales campaigns.
• Encourage the team to provide excellent customer service and maximize sales opportunities.

C. Customer Service

• Ensure that customers receive professional, courteous, and efficient service.
• Handle customer complaints and concerns appropriately and escalate serious matters when necessary.
• Monitor customer feedback and identify areas for service improvement.
• Ensure that employees consistently follow Company customer-service standards.

D. Inventory Management

• Ensure accurate receiving, checking, storing, replenishment, and display of merchandise.
• Monitor inventory levels and identify fast-moving, slow-moving, and out-of-stock items.
• Ensure proper implementation of stock transfers and replenishment procedures.
• Conduct and supervise inventory counts and reconciliation.
• Investigate inventory discrepancies and report irregularities immediately.
• Maintain proper accountability for store merchandise.

E. Cashiering and Cash Management

• Ensure proper cash-handling and cashiering procedures.
• Monitor cash collections, deposits, cash funds, and related documentation.
• Ensure accurate daily sales and cash reconciliation.
• Investigate and report cash variances or discrepancies.
• Ensure compliance with Company policies on cash accountability and authorization.

F. People Management

• Supervise, coach, and motivate Store Associates and other assigned personnel.
• Prepare and monitor employee schedules based on business requirements.
• Ensure adequate staffing during operating hours.
• Monitor attendance, punctuality, leave, and employee conduct.
• Conduct coaching and performance discussions when necessary.
• Identify employee training and development needs.
• Assist HR and Operations in recruitment, onboarding, evaluation, discipline, and other employee-related matters.
• Promote teamwork, accountability, professionalism, and positive employee relations.

G. Merchandising and Visual Standards

• Ensure proper product display and merchandising in accordance with Company and brand standards.
• Maintain appropriate product arrangement, signage, pricing, and promotional displays.
• Ensure shelves and selling areas are properly stocked and organized.
• Monitor compliance with approved store layouts and visual merchandising guidelines.

H. Compliance and Loss Prevention

• Ensure compliance with Company policies, procedures, and applicable laws and regulations.
• Monitor and prevent unauthorized activities, inventory losses, cash discrepancies, and other operational risks.
• Ensure proper implementation of security and loss-prevention procedures.
• Immediately report suspected theft, fraud, policy violations, or other serious incidents to Management.
• Maintain confidentiality of Company, employee, customer, and business information.

I. Reporting and Documentation

• Prepare and submit required daily, weekly, and monthly reports.
• Ensure accuracy and timely submission of sales, inventory, attendance, cash, incident, and other operational reports.
• Maintain proper store records and documentation.
• Provide Management with relevant updates regarding store performance, staffing, customer concerns, and operational issues.

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Company events
• Promotion to permanent employee

Work Location: In person