Store Supervisor

About the role

We are seeking an experienced and dynamic Store Supervisor to lead the New Zealand Warriors Team Store at our new Sylvia Park location for the next six months. This is a full-time position where you will take ownership of all aspects of store operations, ensuring an exceptional customer experience whilst driving sales performance and profitability. As Store Supervisor, you will play a crucial role in representing the Warriors brand and creating an engaging retail environment that resonates with our passionate fan base. This position offers the opportunity to lead a team, manage inventory, and contribute to the strategic growth of one of New Zealand's most iconic sports retail destinations.

What you'll be doing

• Leading and motivating a team of retail staff to deliver outstanding customer service and achieve sales targets
• Managing day-to-day store operations including opening and closing procedures, cash handling, and reconciliation
• Maintaining visual merchandising standards and store presentation to create an inviting shopping environment
• Overseeing inventory management, stock rotation, and conducting regular stock takes
• Implementing and monitoring promotional campaigns and point-of-sale displays
• Training and developing retail staff to build a high-performing team
• Achieving and exceeding sales targets through effective sales strategies and customer engagement
• Managing store budgets and controlling operational expenses
• Building and maintaining strong relationships with customers and fostering brand loyalty
• Reporting on performance metrics and providing insights to the Retail Operations Manager
• Ensuring compliance with health and safety regulations and company policies

What we're looking for

• Minimum 3-5 years' experience in a retail management role, preferably in sports retail or consumer products
• Proven track record of achieving and exceeding sales targets
• Strong leadership and team management capabilities with the ability to motivate and develop staff
• Excellent customer service skills and passion for delivering exceptional experiences
• Proficiency in retail management systems and point-of-sale technology
• Knowledge of inventory management and stock control processes
• Strong communication and interpersonal skills with the ability to build relationships at all levels
• Analytical mindset with the ability to interpret sales data and make informed business decisions
• Flexibility to work retail hours including weekends and public holidays as required
• Experience in the sports industry or with fan-based retail environments is highly desirable

What we offer

The New Zealand Warriors Team Store is committed to supporting our employees' professional growth and wellbeing. We offer competitive remuneration packages, opportunities for career development, and a supportive work environment where your contributions are valued. You'll have the chance to work within a respected sports organisation and be part of a team passionate about delivering exceptional service to Warriors fans. We provide flexible working arrangements where possible, staff discounts on Warriors merchandise, and opportunities to be involved in community events and fan engagement activities. We believe in fostering a culture of inclusivity and support, and we encourage all candidates to discuss any adjustments or support they may require during the recruitment process.

About us

The New Zealand Warriors Team Store is the official retail destination for passionate supporters of the New Zealand Warriors rugby league club. Located in a new Sylvia Park Shopping Centre store, we are dedicated to providing fans with authentic Warriors merchandise, memorabilia, and an immersive brand experience. The Warriors organisation has a rich history and deep connection with the rugby league community. Our store will serve as a hub for fan engagement, embodying the values of passion, pride, and community that define the Warriors brand. We are committed to excellence in customer service and creating memorable experiences for every visitor who walks through our doors.

Apply now

If you are an experienced retail manager with a passion for delivering exceptional customer experiences and interest in joining the Warriors family, we would love to hear from you. Please submit your application today.

We are also looking for dedicated casual staff to help us with this new store venture. If you are looking for casual work, please apply to this listing as well and we will take you into consideration.