Store Supervisor

Sales & Client Experience

• Collaborate closely with the Management to achieve sales objectives by implementing sales strategies and monitoring main sales KPI’s
• Support the Management in guiding the team in order to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standard
• Actively participate in the sales process and in customer interaction by providing detailed product information, suggesting complementary items, and implementing up-selling and cross-selling strategies
• Support the team in providing customer insight about pricing and timing of all store services available
• Enhance customer satisfaction and ensure strong customer relationships are built, through constant follow up with the team, by listening customer feedback, and building personalized customer experiences
• Build relationships with our community and act as a Brand Ambassador and as an example for the team by engaging in customer interactions
• Ensure an high level of customer satisfaction, driving database development, and ensuring that customers are properly registered on the Golden App for effective customer segmentation and profiling
• Drive Omni channel sales in a fast-paced environment by utilizing all available tools and technology
• Ensure that the team proactively manage clienteling activities in coordination with CRM department

Brand & Product

• Acting as a brand ambassador, convey the brand’s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are showcased accordingly with the brand's image and standards to boost sales
• Is always prepared on training manual on all GG collections and categories and is able to train the team

Team development and HR management

• Support the Manager in ensuring the in-store follow-up after trainings delivered on the brand, products, operations and soft skills
• Support and inspire the new staff throughout the onboarding experience
• Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity

Operations & Compliance

• Assist the Management in overseeing and supervising daily store operations, including opening and closing procedures, security measures, returns, cash handling operations and maintaining compliance with GDPR and health & safety standards
• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Adopt IT and digital commercial tools and system and make sure the staff is well trained and aware.