Store Supervisor

Job DescriptionJob Summary

The Store Supervisor oversees daily store operations, leads the sales team on each shift, and makes sure customers get excellent service. They support the Store Manager in meeting sales targets, controlling inventory, keeping the store presentable, and following company policies. They take charge when the manager is away.

Key Duties and Responsibilities

Store Operations

• Open and close the store according to company procedures.
• Supervise daily activities so the store runs smoothly on every shift.
• Handle cash, perform till counts, reconcile sales, and prepare bank deposits.
• Enforce health, safety, security, and loss-prevention policies.
• Keep the store clean, organized, and well merchandised.

Team Leadership

• Assign tasks and set daily goals for sales associates and cashiers.
• Prepare staff schedules and shift rosters, and monitor attendance.
• Train new employees on products, customer service, POS systems, and procedures.
• Coach, motivate, and give performance feedback to staff.
• Resolve conflicts between staff and escalate serious issues to the Store Manager.

Customer Service

• Make sure customers are greeted and helped promptly and professionally.
• Handle complaints, returns, exchanges, and refunds.
• Monitor service quality and step in during busy periods.

Sales and Performance

• Drive the team to reach daily, weekly, and monthly sales targets.
• Track KPIs such as sales, conversion rate, and average transaction value.
• Carry out promotions, campaigns, and visual merchandising guidelines.
• Report sales results and trends to management.

Inventory and Stock Control

• Receive deliveries and check them against invoices or delivery notes.
• Oversee stock replenishment, rotation (FIFO), and shelf availability.
• Conduct or support cycle counts and stock takes.
• Report shortages, damages, and slow-moving items, and reduce shrinkage.

Administration

• Prepare shift reports, incident reports, and daily sales summaries.
• Keep records of cash, stock, and staff up to date.
• Communicate updates from management to the team.

Qualifications and Requirements

• High school diploma required; a diploma or degree in business or retail management is a plus.
• 2–4 years of retail experience, with at least 1 year in a supervisory or senior role.
• Familiarity with POS systems, cash handling, and inventory procedures.
• Basic computer skills, including MS Excel and email.
• Flexibility to work shifts, weekends, and public holidays.

Key Skills

• Leadership and team motivation
• Customer service and problem solving
• Communication and interpersonal skills
• Organization and time management
• Attention to detail and numerical accuracy
• Ability to work under pressure in a fast-paced environment

Pay: AED2,500.00 - AED3,000.00 per month

Work Location: In person