Store Supervisor

Shopexim Store Supervisor

About Shopexim

Shopexim Pack & Ship is a growing neighborhood shipping and business services store offering domestic and international shipping, professional packing, private mailbox rentals, printing, notary services, and other business solutions.

We are looking for a responsible, motivated, and customer-focused Store Supervisor to help lead employees, maintain excellent customer satisfaction, improve store operations, and support business growth.

Key Responsibilities

1. Customer Satisfaction

* Provide friendly, professional, and helpful service to every customer.

* Make sure customers feel welcomed, respected, and valued.

* Resolve customer concerns and complaints quickly and professionally.

* Build strong relationships with regular and new customers.

* Help increase repeat business and customer loyalty.

* Monitor customer feedback and recommend ways to improve the customer experience.

2. Employee Guidance & Performance

* Guide, train, and support store employees.

* Assign daily responsibilities and make sure tasks are completed properly.

* Help employees improve their customer service, sales, and operational skills.

* Lead by example and maintain a positive, respectful, and professional workplace.

* Provide constructive feedback and recognize strong employee performance.

* Help improve teamwork, communication, dependability, and productivity.

* Report employee progress and performance improvements to ownership.

3. Store Operations & Improvement

* Help manage daily store operations and keep the store running smoothly.

* Identify operational problems and suggest practical solutions.

* Improve store procedures to make service faster, easier, and more efficient.

* Share customer feedback, employee suggestions, and business ideas with ownership.

* Help reduce avoidable mistakes and improve the overall quality of store operations.

4. Sales & Business Growth

* Promote Shopexim’s shipping, packing, mailbox, printing, and other services.

* Recommend services that genuinely meet customer needs.

* Help increase sales, repeat visits, customer retention, and mailbox rentals.

* Support local marketing and customer outreach efforts.

* Identify opportunities to improve sales and attract new customers.

* Track customer and sales trends and share useful observations with ownership.

Performance Incentives and Bonuses

In addition to hourly pay, performance-based incentives may be available for measurable improvements, including:

* Consistently high customer satisfaction and positive customer feedback.

* Improved employee performance, teamwork, reliability, and customer service.

* Successful training and development of employees.

* Increased sales, mailbox rentals, or repeat business.

* Reduced errors, complaints, and avoidable operational problems.

* Successful implementation of store improvement ideas.

* Consistent achievement of agreed-upon monthly performance goals.

Bonus amounts and eligibility will be based on measurable results, store performance, and the employee’s overall contribution. Incentives may be reviewed monthly or quarterly.

Qualifications

Required

* Previous retail, customer service, sales, or supervisory experience.

* Strong communication and customer service skills.

* Friendly, professional, dependable, and responsible attitude.

* Ability to guide employees and provide constructive feedback.

* Ability to solve problems and handle customer concerns.

* Ability to identify opportunities for store improvement.

* Ability to work independently and as part of a team.

* Basic computer skills.

Preferred

* Experience in retail supervision or store operations.

* Experience with FedEx, UPS, USPS, DHL, or other shipping services.

* Experience with mailbox rentals, printing, packing, or business services.

* Experience with cash handling and point-of-sale systems.

* Experience with employee training or performance improvement.

* Experience with local marketing or customer outreach.

Pack and ship store experience is a plus but not required. Training will be provided.

What We’re Looking For

Our ideal candidate is someone who:

* Cares deeply about customer satisfaction.

* Treats customers with patience, respect, and professionalism.

* Can guide employees and help them improve.

* Takes initiative and looks for ways to make the store better.

* Notices problems and helps find practical solutions.

* Is dependable, responsible, and accountable.

* Leads by example.

* Understands that excellent customer service, strong employees, and organized operations are essential to business growth.

* Is motivated by the opportunity to earn performance-based incentives through measurable results.

Compensation & Growth

Hourly Pay: $20.00–$25.00, and Bonuses depending on qualifications and experience.

* Full-time position.

* Training provided.

* Opportunity to grow with the company.

* Performance-based incentives may be available.

* Potential bonuses for improved customer satisfaction, employee performance, sales, mailbox growth, and store operations.

* Regular performance reviews based on customer feedback, employee development, store improvements, and business results.

How to Apply

Please send your resume and a brief introduction describing your customer service, sales, employee guidance, or supervisory experience.

Email: [email protected]

Website: shopexim.com