Store Supervisor

We pride ourselves on good customer service, this is always our priority. Our business is growing and provides a fast-paced working environment where every day is different. The business operates 7 days a week to provide maximum convenience for our customers. A Supervisor must be able to complete the following duties competently:

· Promote the company and its products.

· Banking and keyholding.

· Running the store in the absence of a manager.

· Training team on standards of customer service, merchandising, stock control, housekeeping, reductions and complaints.

· Playing an integral role in recruiting, inducting and training new staff.

· Motivate, guide and mentor team.

· To acknowledge and provide good customer service to all customers.

· Aim to increase sales by interacting with customers and introducing add-on sales by suggesting additions and alternatives. Training team to do so.

· Stock control – keeping abreast of when stock is needed, dealing with any stock issues directly with concessions, reporting any issues to management. Processing deliveries.

· Merchandising – creating pleasing displays with merchandise.

· Housekeeping duties – ensuring the store is well presented at all times.

· Cash handling & till operation.

· Minimising stock loss through good customer service standards.

· Completing reductions and implementing sales.

· Managing a team and team working.

· Ability to handle complaints and difficult situations.

Please note that this role will include some weekend hours and flexibility would be advantageous.

Work remotely

• No

Job Types: Full-time, Permanent

Pay: £13.71 per hour

Expected hours: 30.0 per week

Benefits:

• Company pension
• Employee discount

Experience:

• Retail sales: 2 years (required)
• customer service: 2 years (required)

Work Location: In person