Store Supervisor

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tore Supervisor

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bout the role:

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esponsible for the overall day-to-day running of the store, leading the team and ensuring smooth operations across all areas of the business. Driving sales performance and key KPIs, whilst ensuring the team delivers Fold's gold-standard customer service, product knowledge and styling advice. As the most senior person in store, taking ownership of store performance, team development, operational excellence and creating an exceptional customer experience

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our responsibilities:

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. Customer Service and Sales KPIs

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• eing commercially minded, driving the store success by identifying sales opportunities and store growth and reporting to the manager on store performance. M- onitor competitor activity and local trading patterns and report to the manager. W- ork alongside the styling team to deliver sales targets and ensure sales KPIs are met. Deliver daily team briefings to motivate the team to achieve sales providing support and direction where needed and using coaching/ training to help staff reach their potential. H
• andle customer service issues and challenges in a professional and calm manner. B- e highly confident with one on one and personal styling appointment Build outfits / style the collection with clients O- versee alteration process from start to finish B- e The Fold brand ambassador and role model for the rest of the team with selling technique / upselling 2

. Client Base

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• mplement CRM initiatives to develop a clientele book, including innovative ways to increase customer loyalty, retention, satisfaction and spend whilst building up a personal client base and oversee your own clientele book. S
• upport Store stylists with building and maintaining their client base B- e proactive in building recognition of The Fold, including involvement in brand events 3

. General Store Tasks and Team Support

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• erform managerial duties in the manager’s absence including opening/closing checklists, organising the daily run and day to day processes. W

• ork closely with the manager to find ways to encourage/incentivise the team in a creative and productive way. A
  ssist manager in organising, planning and implementing store strategy. D

• elegate tasks effectively and appropriately to create a self-managing team. C

• omplete product training with team members to maintain high levels of product knowledge. S et, communicate and maintain the Fold gold standards across the store with the team, including ensuring all employees adhere to company policies and guidelines.

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. Stock Management

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• upport with VM moves to ensure they are aligned with new monthly drops P

• rocess delivery and mid week top up to ensure current collection is replenished and up to date M

• onitor and maintain store inventory and stock levels through working closely with the Merchandising team, monthly stock takes, weekly cycle counts and report results. A ssist with stock takes

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our skillset:

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• ust have previous Supervisor experience in store, boutique, styling or a similar environment H- ave a strong understanding of KPIs within a retail environment and how to deliver these through the team I- s a people Manager who can lead and manage the team in a kind & humbitious manner (ambitious in a humble way) B
• e familiar with high-end sales processes, behaviours, customers and brands B- e passionate about styling and building customer relationships B- e a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team U- nderstand the importance of styling as well as the behind the scenes/administrative aspects of the role

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enefits and perks of working with The Fold:

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• 5 days holidays (including bank holidays) B- uy additional holidays E- mployee Assistance Programme P- ension salary sacrifice scheme A- ccess to free Financial Advisors G- rocery scheme to help you save money C- lothing allowance A- friends and family discount policy with 50% off full retail price E- nhanced maternity pay S- ummer Friday hours E- ye care F- ully stocked snack cupboards, fruits and coffee & tea R- egular Social Events - including summer and Christmas parties V- olunteering

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ur Culture:

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e are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example – never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:

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• e Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.

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• rap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.

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• e Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,

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• old Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.

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• mbrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

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iversity and Inclusion:

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e promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.

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o apply for this role, please send your CV to c[email protected].