Store Team Leader

About the role

We are seeking a dedicated and results-driven Store Team Leader to join our growing team. In this role, you will oversee daily store operations, lead and develop staff, and ensure excellent customer service. You will play a key role in driving sales, improving operational efficiency, and supporting overall business growth.

What you'll be doing

• Manage daily store operations, including staff supervision, scheduling, and resource allocation to control expenses
• Monitor team performance, delegate tasks effectively, and ensure high standards of customer service
• Respond to customer inquiries, resolve concerns, and handle complaints in a timely and professional manner
• Assist in developing and executing marketing campaigns and promotional activities to drive sales
• Analyze sales reports, review projections, and track performance metrics to meet business objectives
• Train and evaluate staff in sales and marketing functions
• Maintain store organization, cleanliness, and proper inventory management, including stock replenishment
• Prepare reports and presentations using PowerPoint and spreadsheets for management review
• Coordinate with internal teams and customers during operational or system-related concerns
• Provide technical assistance to customers when needed, including basic troubleshooting of equipment
• Ensure compliance with safety, security, and operational standards

What we're looking for

• Proven experience in retail, store operations, or team leadership
• Strong leadership and team management skills
• Excellent customer service and communication abilities
• Proficiency in basic Microsoft Office (Excel, PowerPoint, an Word)
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks and work in a fast-paced environment
• Knowledge of inventory management and sales reporting
• Willing to work flexible hours and be hands-on in store operations
• Bachelor’s degree in Business Administration or a related field is an advantage
• Willing to start ASAP