Store Team Leader

Company Description Aerie by AEO, Inc. is a lifestyle brand offering intimates, apparel, activewear, and swim designed to help individuals feel comfortable and confident. The brand’s #AerieREAL platform is centered on authenticity, celebrating unretouched imagery and real people. Aerie focuses on empowerment, encouraging everyone to feel good inside and out. Team members are part of a culture that values self-expression, positivity, and inclusivity, inviting all to let their real selves shine.

Role Description The Store Team Leader is a full-time, on-site role based in Broomfield, CO. This role is responsible for leading daily store operations, including opening and closing procedures, managing sales floor activities, and ensuring visual and brand standards are consistently met. The Store Team Leader supports and coaches team members, oversees customer interactions, and helps drive sales and customer loyalty through an engaging, welcoming in-store experience. This role collaborates with store leadership on staffing, training, and performance feedback, while maintaining a safe, organized, and efficient working environment. The Store Team Leader actively promotes Aerie’s brand values, empowering customers and team members to feel confident and authentic.

Qualifications

• Customer Satisfaction and Customer Service skills to create positive, memorable experiences and build customer loyalty.
• Strong Communication skills to interact effectively with customers, team members, and management.
• Training experience to coach, develop, and support store associates in delivering brand-right service and performance.
• Store Management skills to assist with daily operations, merchandising, scheduling, and adherence to company policies.
• Previous retail or customer-facing experience, preferably in apparel or lifestyle brands.
• Ability to lead by example, motivate others, and work in a fast-paced environment, including evenings, weekends, and holidays as needed.
• Basic proficiency with point-of-sale systems and standard retail technology; strong attention to detail and problem-solving abilities.
• High school diploma or equivalent; additional education in business, retail management, or related fields is a plus.