Storefront Buyer

Calling all trainers, duelists, and collectors! We’re on a quest to lead the games and collectibles world with epic experiences — and we need a teammate who lives and breathes TCGs (bonus points if your Pokédex knowledge is top-tier). Around here, the vibe is fun, inclusive, and casual. If you love trading cards, connecting with players and fans, this role was basically made for you!

Summary:

Storefront Buyers are responsible for purchasing inventory through Storefront appointments and customer mail-in purchases. They assist with grading and sorting inventory in addition to processing mail buys and Ship + Sells.

Skills and Qualifications:

• Strong familiarity with Magic: The Gathering, Pokémon, and other TCG.
• Strong mechanical understanding of how to work with Magic: The Gathering, Pokémon, and other TCGs.
• Possess great attention to detail.
• Able to provide exceptional customer service.
• Able to react calmly in stressful situations.
• Excellent written and verbal communication.
• Dependable, trustworthy, and punctual.
• Able to work well independently and as a part of a team.

Essential Duties:

• Purchase inventory from customers in the Storefront.
• Purchase collections from customers through mail-in processes.
• Grade and check purchased inventory.
• Process mail-in sell requests using the Buyer Admin.
• Communicate with customers about their sell requests using the Buyer Admin and Gorgias.
• Answer mail-buyer phone calls and return mail-buyer voicemails.
• Schedule appointments in the Storefront for sell requests and bulk or large quantity purchases.
• Assist with other projects as assigned by Management.

Work Environment, Physical, and Mental Demands:

‘Regularly’ indicates this action would generally occur for over 5 hours each shift.
‘Frequently’ would generally occur for 2.5 to 5 hours each shift.
‘Occasionally’ would occur periodically but is necessary to complete essential duties.

• Regularly required to utilize finger and hand dexterity with repetitive motion tasks.
• Regularly required to sit for long periods of time.
• Regularly operate a computer, utilizing a mouse and keyboard.
• Frequently required to lift and carry up to 45 pounds for short distances.
• Frequently must stoop, bend, kneel, reach, and maintain full dexterity.
• Occasionally operate a phone.
• Work environment often has airborne dust particles.

Your Benefits at Star City Games

As part of our team, you’ll enjoy a range of benefits designed to support your health, growth, and overall well-being.

Health & Wellness:

• Medical, dental & vision insurance
• Company contributions toward premiums
• Employee Assistance Program (EAP) with annual free sessions

Financial & Retirement:

• 401(k) with company match; eligible to enroll after 1 year of service
• Pre-tax health Flexible Spending Account
• Pre-tax Dependent Flexible Spending Account

Time Off:

• 10 days of Paid Time Off (PTO) to start, earned quarterly; increases based on length of service
• Option to sell up to 50 hours of PTO per quarter at 70% of daily rate
• 6 paid company holidays (Memorial Day, 4th of July, Labor Day, Christmas Day, Thanksgiving, New Year’s Day)
• 1 floating holiday
• Paid bereavement leave

Other Perks:

• Employee discount (10% off most items, 15% off supplies, $5 off in-store events or free entry if fee is under $5)
• Free tickets to Big Lick Comic Con twice per year

Benefits are subject to the terms of each plan and may change at the Company’s discretion. Full details will be provided during onboarding.

Applicants have rights under Federal Employment Laws:

• Family and Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)
• E-Verify Participation Notice
• Right to Work

Star City Games is an Equal Opportunity Employer.