Storm Platform Developer

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Role: Storm Platform Developer

Job Type: Permanent

Location: Peterborough, UK / Hybrid

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in Conversational AI.

We have an exciting role for you – Storm Platform Developer.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

As a Storm Platform Developer, you will be responsible for designing, developing, and enhancing chat and voice solutions within the Storm platform to meet evolving business needs. You will work closely with business stakeholders to gather and analyze both structured and unstructured requirements, translating them into scalable, user-focused solutions.

Key responsibilities:

• Gather, analyze, and document business and technical requirements from stakeholders.
• Design and develop chat and voice solutions within the Storm platform.
• Translate structured and unstructured business requirements into effective AI-driven solutions.
• Conduct solution testing, validation, and quality assurance activities.
• Perform control analysis and identify opportunities for process optimization.
• Proactively recommend enhancements and innovations to improve customer and operational experience.
• Build and maintain operational dashboards and reporting solutions.
• Collaborate with vendors throughout the solution development lifecycle.
• Monitor solution performance and implement continuous improvements.
• Support deployment, troubleshooting, and ongoing maintenance of AI solutions.

Your Profile

Essential skills/knowledge/experience:

• Experience delivering technology or software development projects.
• Knowledge of contact center operations, processes, and customer service workflows.
• Understanding of Conversational AI, Generative AI, NLP, and AI chatbot technologies.
• Experience gathering and documenting business requirements.
• Strong problem-solving and analytical skills.
• Experience in solution design and process improvement.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Visio.
• Ability to work with both technical and non-technical stakeholders.
• Strong communication and stakeholder management skills.
• Experience working within Agile delivery environments.

Desirable skills/knowledge/experience:

• Experience with chatbot or voicebot platforms.
• Knowledge of prompt engineering and Large Language Models (LLMs).

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [email protected] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.