STRATA ADMIN & RECEPTIONIST-ONSITE

About the role

Provide administrative and operational support for property and strata management activities. The successful candidate will work closely with Strata/Property Managers, the Sales Team, tenants, landlords, contractors, and other stakeholders to ensure property-related tasks, documentation, maintenance, billing, accounts, levies, invoices, and tenancy records are handled accurately and efficiently.

Key responsibilities

• Assist with lease preparation, renewals, and coordinating maintenance and repairs
• Provide administrative support to property managers and the sales team (documentation, filing, scheduling)
• Liaise professionally with tenants, landlords, contractors, and stakeholders
• Handle communications via phone, email, and delivering excellent customer service
• Maintain accurate and up-to-date property files and tenancy records in line with Australian property standards
• Prepare STRATA search, levy, property listings, and tenancy-related documents
• Coordinate inspections and ensure compliance with property regulations
• Adhere to all company policies and procedures
• Perform other tasks as assigned by SM/supervisors or management

About you

• Previous experience in strata management, property management, real estate administration, leasing, or a similar role is preferred
• Experience working with Australian property or strata processes is highly advantageous
• Hands-on experience processing accounts, billing, strata levies, invoices, payments, and related financial records
• Strong understanding of invoice processing, account tracking, and billing administration
• Excellent organizational and administrative skills, with the ability to keep multiple properties, accounts, invoices, and records organized
• Strong attention to detail and accuracy when handling financial and property-related information
• Excellent written and verbal communication skills
• Strong customer service skills and professional telephone/email etiquette
• Proactive and self-motivated, with the ability to identify issues and follow up on pending tasks without constant supervision
• Strong computer skills and proficiency in Microsoft Office, Google Workspace, property management systems, accounting systems, CRM, or similar platforms

Benefits

• Competitive Salary
• Morning Shift
• Weekends Off
• HMO / Health Card after 1 year of tenure
• 12 Days Leave
• Birthday Token
• Employee of the Day Cash Prize
• Employee of the Month Cash Prize