Strata Property Administrator

Shift Schedule: Morning Shift: 7:00 AM – 4:00 PM | Daylight Saving Time (DST): 6:00 AM – 3:00 PM

Work Schedule: Fixed Weekends Off (Saturday & Sunday)

Key Responsibilities:

• Administrative & Strata Support: Assist Strata Managers and the sales team with documentation, filing, meeting scheduling, levy management, and lease preparation/renewals.
• System & Record Management: Process data, maintain logs, and manage strata records accurately using Elite / MRI Strata Master and relevant property management tools.
• Stakeholder Communication: Liaise professionally with tenants, landlords, contractors, owners' corporations/strata committees, and key stakeholders.
• Inbound & Outbound Inquiries: Efficiently handle calls and emails regarding leases, maintenance requests, levy payments, inspections, and general tenancy queries while maintaining high service standards.
• Follow-Ups & Tracking: Monitor and follow up on outstanding documentation, levy arrears, property inspections, and maintenance updates.
• Compliance & Coordination: Coordinate property inspections and ensure strict adherence to company policies and Australian strata property standards and regulations.
• Ad Hoc Tasks: Perform additional operational duties as directed by the Strata Manager.

What We’re Looking For

• Experience: 3 to 5 years of relevant experience in Australian Strata Management support.
• Software Proficiency:
• Hands-on experience and working knowledge of Elite / MRI Strata Master (or similar elite strata management platforms).
• Proficiency in Google Workspace (Gmail, Drive, Docs, Sheets).
• Communication: Excellent verbal and written English communication skills with strong telephone etiquette.
• Core Competencies: Exceptional attention to detail, strong organizational skills, and a collaborative teamwork mindset.

Perks & Rewards

• Financial & Health: 13th Month Pay, Paid Overtime, Rest Day OT Pay, Holiday Pay, and
• (HMO Coverage-upon 1 year tenure)
• Incentives & Recognition:
• MVP of the Day: Cash bonus
• Employee of the Month: Cash prize + company recognition
• Culture: Birthday treats, team celebrations, and a supportive environment

2-Week Paid Trial: Fully compensated 2-week trial period to ensure mutual alignment and a great fit for both sides before official probation.