Strategic Account Manager

Strategic Account Manager (Remote)

Greater Sydney preferred - Other areas considered for the right candidate

At e5, we help organisations automate and prioritise work so people can focus on what matters most. We're looking for an experienced Strategic Account Manager to partner with a portfolio of enterprise customers.

This is a consultative role focused on developing long-term customer partnerships, identifying commercial growth opportunities and acting as a trusted advisor throughout the customer lifecycle. You'll work closely with customers, Delivery and Product and Technology teams to ensure successful outcomes while helping customers maximise the value of their investment in e5.

What you'll be doing

• Manage and grow a portfolio of strategic enterprise customer relationships.
• Develop trusted partnerships with executive and senior business stakeholders.
• Identify and close new business opportunities, whilst creating expansion opportunities through strategic account planning with existing customers.
• Lead Quarterly Business Reviews and strategic customer conversations.
• Act as the customer's advocate throughout implementation and ongoing projects, ensuring risks, issues and escalations are proactively managed.
• Maintain executive engagement during customer implementations and major project initiatives.
• Drive customer retention, product adoption and long-term customer success.
• Maintain accurate pipeline, forecasting and CRM disciplines.

What we're looking for

• Proven stable work history with demonstrated success in previous revenue generation roles.
• Experience managing strategic enterprise customer accounts within SaaS, enterprise software, Financial Services technology or Professional Services.
• Experience working with customers in Financial Services, Insurance or other highly regulated industries.
• Demonstrated ability to build strong executive stakeholder relationships and influence commercial outcomes.
• Experience working alongside customer implementation or project delivery teams, maintaining customer engagement throughout complex implementations.
• Strong customer advocacy skills with experience managing customer issues and escalations to successful resolution.
• Commercially minded with the ability to identify customer challenges and translate them into growth opportunities.
• Excellent stakeholder management, communication and relationship-building skills.
• Experience collaborating across Product, Delivery, Technology and Professional Services teams.

Why e5?

• Remote-first flexibility.
• High-trust, high-autonomy environment.
• Competitive base salary plus incentive plan.
• Opportunity to work with market-leading customers and innovative workflow technology.
• A collaborative team that is willing to sweep the floor, punches above its weight and gets sh*t done for customers.

If you're passionate about building strategic customer partnerships, generating revenue, navigating complex enterprise environments and helping customers achieve outstanding business outcomes, we'd love to hear from you.