Strategic Account Manager

The Strategic Account Leader owns the end-to-end commercial and financial performance of assigned enterprise accounts. This role is accountable for revenue growth, margin performance, business development, client satisfaction, and long-term account strategy.

Operating as a single point of accountability, the Strategic Account Leader leads account strategy, drives deal origination and closure, and ensures alignment between commercial commitments and operational delivery.

Benefit Information:

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Key Responsibilities

1. Full Account Ownership

• Own overall account performance, including revenue, margin, and growth targets
• Develop and execute multi-year account strategy and roadmap
• Operate as the single-threaded leader accountable for account outcomes

2. Business Development & Growth

• Own pipeline creation, deal strategy, and closure within assigned accounts
• Drive expansion revenue through cross-sell, upsell, and new service offerings
• Lead pursuit strategy for large and complex deals, including pricing and positioning
• Direct and align BD/sales resources supporting the account

3. Client Leadership

• Serve as the primary executive relationship owner
• Build trusted relationships with C-level and senior stakeholders
• Lead contract renewals, renegotiations, and strategic discussions
• Drive client satisfaction, retention, and long-term partnership growth

4. Financial Performance

• Accountable for revenue growth and gross margin performance
• Drive pricing strategy, cost optimization, and profitability improvements
• Partner with finance on forecasting, planning, and variance management

5. Risk & Delivery Alignment

• Ensure commercial commitments align with operational delivery and margin expectations
• Identify and proactively mitigate financial, operational, and relationship risks
• Maintain strong forecast accuracy and business visibility

6. Cross-Functional Leadership

• Align and influence operations, finance, and sales teams to deliver account outcomes
• Drive accountability across functions without direct authority
• Ensure seamless transition from deal closure to execution

Qualifications & Experience

• 12+ years of experience in strategic account management, business development, or P&L leadership
• Proven track record of driving revenue growth and closing large, complex deals
• Strong financial acumen, including experience managing revenue and margin performance
• Experience working in matrixed organizations with cross-functional leadership
• Industry experience in facilities management, semiconductor, advanced manufacturing, or related sectors preferred
• Fluency in Mandarin.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.