Strategic Account Manager

About the job

Reggora is a fintech company transforming the market for real estate valuation. We are building out our team following our recent round of funding and are looking for motivated, experienced professionals to jump in and help us scale.

We are seeking a Strategic Account Manager to join our team and serve as a partner to some of our most important customers. In this role, you’ll help mortgage lenders get maximum value from the Reggora platform, build deep relationships as a trusted advisor, and ensure our customers view Reggora as an indispensable part of their operations.

What You’ll Do

• Be an expert on your customers’ stakeholders, business models, and workflows
• Be an expert on the Reggora platform - you should be viewed as a trusted technical advisor
• Be an expert on the industry - this gives us credibility to suggest best practices
• Drive product adoption by helping customers understand and leverage Reggora’s full capabilities
• Proactively monitor account health and identify opportunities to strengthen customer outcomes
• Use data-driven approaches to provide consultative guidance to your customers
• Conduct quarterly business reviews with strategic accounts
• Identify customer pain points where additional Reggora solutions may add value

Who We’re Looking For:

• You are dedicated to retaining customers and have strong data and technical skills
• You’re someone who’s known for getting along well with everybody and has a high level of EQ
• You’re a motivated self-starter who can dive in to changing products and processes and work independently to achieve results
• You’re a collaborative team player who rolls up their sleeves, responds quickly and decisively, and is able to productively work with the team to achieve company objectives
• You thrive in the fast-paced, dynamic start-up environment inherent to a high-growth technology company like Reggora

Our Ideal Candidate Has:

• Experience as a customer success manager, account manager, or mortgage technology industry experience
• Experience working with data, preferably within an enterprise SaaS company or high-growth startup
• Proven ability to operate independently, take initiative, and wear multiple hats
• Strong interpersonal skills with an ability to build rapport and earn the trust of customers
• Excellent technical acumen with an eye for complex systems and integrations
• A desire to solve problems and build relationships
• Attention to detail, thoroughness and an urgency to consistently set and meet deadlines
• Strong written and verbal communication skills
• Knowledge of residential appraisal and mortgage processes a plus

About Reggora

Reggora is a fintech company transforming the market for residential real estate valuation. Reggora provides an enterprise B2B software solution which automates the real estate appraisal and valuation process for lenders through streamlined workflow tools and data aggregation. Reggora is backed by the same investors behind companies like Twitter, Slack, Wayfair, and Draftkings (Spark Capital, Boston Seed Capital, 1984 Ventures and Tamarisc).

We are a remote-first company.

Reggora is an equal opportunity employer that values diversity. We believe diverse teams build better companies and we strive to create a space where everyone feels at home. We do not discriminate based on race, color, national origin, religion, gender, sexual orientation, age, veteran status, disability status, or any other class protected by law.

Salary for positions at this level range based on years of experience, locality, and market conditions, among other factors. Total compensation includes a base salary along with variable incentive opportunities aligned with performance goals.

Job Type: Full-time

Pay: $115,000.00 - $165,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What makes you most interested in working at Reggora?
• Do you have direct experience as an account manager or in mortgage technology? If not, explain how you would familiarize yourself with the role and the space.
• What makes you stand out as a candidate?

Location:

• United States (Required)

Work Location: Remote