Strategic Account Manager

Who you are

• Experience owning strategic customer relationships in enterprise technology, including engagement with both senior and operational stakeholders
• A track record of supporting commercial outcomes through renewals, expansion, consultative sales, or a combination of these
• Strong relationship-building and communication skills, with the ability to establish trust across different levels of a customer organization
• Experience coordinating cross-functional teams to address customer requirements, risks, and escalations
• Sufficient technical curiosity and learning ability to engage credibly with enterprise architects, security teams, IT operations, and product specialists
• Native-level fluency in German and advanced written and verbal communication skills in English
• Willingness and ability to travel across Germany, Austria, and Switzerland as required
• Willingness and ability to occasionally accommodate collaboration and meetings aligned with U.S. business hours
• Commitment to our values:
• Welcoming differences
• Being relationship-minded
• Practicing responsible participation
• Having grit
• Experience with enterprise infrastructure, security, platform, or on-premises software
• Experience working with public-sector, regulated, or similarly complex organizations
• Experience selling enterprise support, subscriptions, or professional services
• Familiarity with open-source software and enterprise open-source business models
• Familiarity with browser management, endpoint policies, identity and access management, SIEM, or related enterprise technologies

What the job involves

• Firefox Enterprise is a new team within Mozilla that is addressing the needs of business and government customers for a secure enterprise browser that gives organizations greater control over their data, policies, and digital infrastructure
• We’re now seeking a Strategic Account Manager, Firefox Enterprise to help grow Firefox Enterprise across Germany, Austria, and Switzerland
• This is a high-impact post-sales strategic account and customer success role for someone who is excited to build deep relationships with customers and help them achieve success using Firefox Enterprise
• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders
• Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout
• Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans
• Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts
• Identify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow
• Recognize broader Firefox Enterprise opportunities and coordinate them with the responsible Account Executive
• Conduct regular check-ins, business reviews, and success planning with customers
• Resolve issues and escalate when necessary to ensure timely resolution

Benefits

• Health and wellness: Mozilla covers medical, dental and vision plan premiums at 100% for U.S. and Canadian employees. Our offerings give you the options you need to manage your health — and your family’s — the way you want.
• Mental health: Mental health is as important as our physical health. That’s why Mozilla’s health benefits include therapy and coaching sessions to make sure our people have access to the care they need.
• Time away: With all of life’s demands, time away from work to disconnect and recharge is essential. In addition to country-specific holidays (12 in the U.S. and Canada), vacation and sick time start accruing right away (specifics vary by country). Everyone also takes a pause together on quarterly all-company wellness days, plus you get to celebrate the most personal holiday of all: your birthday.
• Parental leave: While Mozilla’s parental leave policies vary globally, our U.S. and Canadian-based employees can look forward to 26 weeks of paid leave for childbearing parents and 12 weeks of paid leave for non-childbearing parents.
• Financial: Mozilla is a private company, so our compensation isn’t tied to stock options or equity plans. Instead, we offer generous, performance-based bonus plans to all regular employees to underscore that we share in our success as one team. As for retirement savings for US and Canadian employees, Mozilla contributes a percentage of your eligible base salary each year to the 401(k) Plan/RRSP (regardless of whether you contribute or not), with 100% vesting.
• Learning and development: We’re big believers in learning by doing, and we also want to invest in your education and development beyond your role. Every employee is eligible for an annual professional development budget. Mozillians can put it toward technical or management training, certifications, conferences and more.
• Help when you need it: Life is full of surprises; that’s why it’s important to be prepared. Mozilla provides Life/AD&D and Short and Long Term Disability insurance (offerings may vary by locale) to ensure that you and your family will have a safety net in place should you ever need it.
• Plus a bit more: A few other benefits include a quarterly wellbeing stipend (to use on those things just for you), an employee referral bonus, internet reimbursement if you’re remote, and a budget for office essentials to make working remotely ergonomically comfortable.