Strategic Account Manager

Company Description Peko is an all-in-one platform that helps businesses manage payments, expenses, travel, insurance, and other operational processes in a unified, streamlined way. The platform focuses on automation to reduce manual work, improve accuracy, and support smarter financial and operational decisions. Peko serves organizations looking to consolidate multiple tools into a single, integrated solution. The company is backed by International Holding Company (IHC), providing strong financial support and long-term growth potential. Team members join a fast-growing environment focused on innovation in business operations and fintech.

Role Description The Strategic Account Manager is a full-time, hybrid role based in Mumbai, with flexibility for partial work from home. This role is responsible for managing key client accounts, acting as a primary point of contact, and ensuring clients gain maximum value from Peko’s platform. Day-to-day responsibilities include developing account plans, monitoring account performance, identifying opportunities for expansion or cross-selling, and coordinating with internal teams to resolve client issues promptly. The Strategic Account Manager will conduct regular business reviews, present product updates, gather client feedback, and collaborate with product, operations, and customer success teams to enhance the customer experience. The role also involves preparing proposals, negotiating terms within defined guidelines, and maintaining accurate records in CRM tools to support forecasting and reporting.

Qualifications

• Proven experience in account management, client relationship management, or customer success, preferably in fintech, SaaS, or B2B technology.
• Strong skills in strategic planning, business analysis, and revenue growth for key accounts.
• Ability to manage multiple stakeholders, coordinate cross-functional teams, and handle complex client requirements.
• Excellent communication, presentation, and negotiation skills, with a focus on clear, professional, and inclusive interactions.
• Comfort with data-driven decision-making, using tools such as CRM systems and analytics platforms to track performance and identify opportunities.
• Bachelor’s degree in Business, Finance, Marketing, or a related field; an MBA or equivalent postgraduate qualification is an advantage.
• Demonstrated ability to work in a hybrid environment, maintaining productivity and collaboration both on-site and remotely.
• High level of ownership, adaptability, and problem-solving skills in a fast-paced, growth-oriented setting.