Strategic Account Manager

The Strategic Account Manager APAC is responsible for managing and developing Corp. Key Accounts in the region (if assigned) and develops new “A” size customers that offer future potential to become a Corp. Key Account client.

• Develops a pipeline of potential Corp. Key Account customers in line with regional and global strategies (Focus in Food Industry).

• Develops a sufficient portfolio of large “A” size clients that have the potential to transfer to the CKAM group.

• Ensures the profitability of potential assigned accounts, in accordance with targets.

• Develops/maintains good relationship with customers to ensure customer satisfaction is being properly maintained.

• Ensures customer service and all operational levels have been appropriately established and the SOP is followed, in order to meet customer expectations. Ensure compliance of agreed KPIs.

• Inputs and updates sales activities by utilizing the sales management software, CIS.

• Works closely with the pricing teams / Tender Management group to ensure competitive and strategic pricing.

• Conducts quarterly and yearly business reviews with operation and the client.

• Developing and executing key account plans to increase revenue and profitability from key accounts.

• Negotiate contracts with the clients.

Development of own portfolio of “A” size and potential CKAM customers (50-80% of time): Portfolio

should consist of 5-10 A-accounts that fit into the Dachser overall CKAM strategy and that

require complex and sophisticated logistical solutions.

Regional support and development for Corp. Key Accounts (20-50% of time): Joint approach together

with Corp. Key Account Management to facilitate a cultural fit and/or to increase the business of

that key account in the specific country or region.

• Performs other duties as required and assigned.

Job requirement:

• Bachelor’s degree preferred or equivalent related work experience.

• 5-8 years of freight forwarding sales experience with a proven history of quota overachievement.

• Demonstrated success in building new revenue business.

• Strategic sales planning and execution capabilities and the ability to manage multiple priorities effectively in a fast-paced environment.

• Team oriented person who is able to facilitate and participate effectively in group settings.

• Knowledge of structuring sales quota goals and revenue expectations.

• Strong negotiation and presentation skills, including professional demeanor and excellent written & verbal communication skills.

• Ability to motivate teams to produce quality results within tight deadlines.

• Proficiency in Windows programs, specifically Word, Excel and PowerPoint.