Strategic Accounts Representative

As a Strategic Account Representative, you will serve as the primary point of contact for designated key accounts. Your role involves understanding customer requirements, coordinating with internal teams, and delivering exceptional customer service.

Key Outcomes Expected

• Develop and maintain strong relationships with key clients or customers, serving as their primary point of contact within the organization.
• Understand the needs, objectives, and challenges of key accounts, and develop customized solutions to address their requirements.
• Collaborate with internal teams, including sales, marketing, product development, and customer support, to deliver value-added services and solutions to key accounts.
• Conduct regular meetings and communications with operations to review performance, address concerns, and identify opportunities for collaboration and expansion.
• Provide timely and accurate reporting on key account performance, to the customer with alliance of Customer Excellence team.
• Resolve issues and conflicts with operations in a timely and effective manner, ensuring customer satisfaction and retention.

Critical Skills and Abilities

• Foster a culture of customer-centricity, professionalism, and excellence within the organization.
• Strong understanding of customer relationship management, and operational background.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinking and analytical abilities to develop and execute account plans.
• Ability to build and maintain relationships with key stakeholders at all levels.
• Results-driven mindset with a focus on achieving sales targets and delivering customer value.
• Adaptability and flexibility to work in a fast-paced, dynamic environment.
• Customer-focused orientation and commitment to delivering exceptional service.

Required Skills:

• Relationship management
• Strategic planning
• Communication skills
• Analytical skills
• Problem-solving abilities
• Adaptability
• Teamwork
• Customer service

Education and Experience

• Bachelor’s degree in Business Administration or related field is preferred

Work Environment

Work is performed at Langham headquarters located in Indianapolis, our other warehouse locations and onsite client visits.

Disclaimer: This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.

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