Strategic Client Manager

As a Strategic Client Manager, you will drive strategic business development within some of the world's most influential organizations, building executive relationships and identifying opportunities to grow Steelcase's presence across global enterprises.

You'll leverage Steelcase research and insights to help clients solve business challenges and create meaningful outcomes.

Key Responsibilities:

• Develop and execute growth strategies for targeted global accounts with significant expansion potential.
• Build trusted relationships with senior leaders, executive sponsors, and C-suite stakeholders across client organizations.
• Identify business challenges, strategic priorities, and organizational objectives to uncover new opportunities for partnership.
• Leverage Steelcase research, insights, and workplace expertise to challenge conventional thinking and deliver value-driven solutions.
• Collaborate across global teams, dealer partners, and internal subject matter experts to advance strategic opportunities.
• Pursue and secure new business opportunities across domestic and international markets.
• Develop market-entry and competitive positioning strategies, including pricing and value-based selling approaches.
• Provide leadership and direction to cross-functional pursuit teams throughout the business development process.
• Deliver an exceptional client experience while building long-term trust and advocacy.
• Facilitate successful transitions of mature opportunities to ongoing account management and sales teams.

Minimum Qualifications:

• 10+ years of success driving business growth through consultative B2B sales, business development, dealer channel management, or related commercial experience.
• Demonstrated success acquiring and growing strategic accounts within complex enterprise environments.
• Experience developing business with Fortune 1000, multinational, or similarly complex organizations.
• Understanding of the contract furniture industry, commercial interiors industry, or related business-to-business distribution models.
• Strong business development mindset with a proven ability to identify, pursue, and win net-new opportunities.
• Ability to navigate complex stakeholder environments and influence decisions across multiple levels of an organization.
• Strong executive presence with confidence engaging senior leaders and C-suite decision-makers.
• Ability to identify and leverage the right internal resources, expertise, and partnerships to advance strategic opportunities and drive results within high-stakes accounts.
• Experience leading cross-functional pursuit teams without direct authority.

Desired Skills and Experience:

• Entrepreneurial mindset with a passion for identifying and creating new growth opportunities.
• Strategic thinker who can balance long-term relationship development with short-term execution.
• Competitive, resilient, and energized by complex sales pursuits.
• Highly collaborative with the ability to influence and align diverse stakeholders.
• Self-directed, organized, and comfortable operating in ambiguity.
• Passionate about helping clients, partners, and teammates succeed.

Helping You Thrive By:

• Offering competitive wages and benefits, that support your life both in and out of work
• Providing a flexible hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control
• Creating continuous learning opportunities to help you grow and upskill
• Fostering a culture of inclusion where employees feel seen, heard and valued — and living it out every day
• Empowering you to make a meaningful impact on people and the planet through your work and Steelcase’s ongoing commitment

Doing Better For People and Planet:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at [email protected].

In compliance with New York City’s Human Rights Law, the annual base salary range for this position is $150,000 - $234,400. Please note that the salary information is a general guideline only. Steelcase considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

#LI-Hybrid

#Mid_senior_level

#Business_Development

#Consulting

#Sales

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