Strategic Operations Manager

Who you are

• 5-10 years of experience in operations, business operations, strategic planning, manufacturing, logistics, supply chain, program management, or another execution-heavy operating environment
• Strong analytical and modeling skills, with the ability to build practical tools that leaders and operators actually use
• Exceptional written and verbal communication; you can turn ambiguous work into clear narratives, decisions, and next steps
• Ability to work across technical and non-technical teams, align stakeholders, and drive accountability without hiding behind process
• A demonstrated history of creating systems that scale: operating cadences, planning models, dashboards, review mechanisms, ownership models, and follow-up loops
• Comfort operating in ambiguity and high-growth environments where the right answer changes as the business learns
• High execution discipline; you can build a model in the morning, facilitate an executive review in the afternoon, and drive action items to closure by the end of the day

What the job involves

• Zipline is scaling new markets, operating systems, and launch infrastructure that only work if analytics, execution, and operating cadence stay tightly connected. We are looking for a Strategic Operations Manager who can build the mechanisms that help leadership see clearly, make decisions, and drive execution
• This is not a traditional PM role. You will move fluidly between building forecasting models, running operating reviews, coordinating cross-functional initiatives, identifying bottlenecks, and creating the systems that allow teams to scale. The mandate is simple: be a builder, not a coordinator
• You will own recurring operating rhythms and business reviews that turn leadership priorities into clear owners, dates, metrics, tradeoffs, and follow-through. You will make sure commitments are visible, decision points are crisp, and action items move from discussion to execution
• You will build and maintain planning, forecasting, and capacity models; develop dashboards and reporting that improve decision quality; diagnose operational bottlenecks; and drive cross-functional initiatives from ambiguity to execution across technical and non-technical teams
• You will create scalable systems and processes that improve organizational effectiveness as Zipline launches, scales, and operates new markets. That includes turning one-off efforts into repeatable mechanisms without adding bureaucracy