Strategic Operations Manager

About Gastro Health: Gastro Health is an extensive and diverse group of professionals dedicated to digestive and liver health. Now with more than 120 locations in seven states, our team of physicians, advanced practice providers, nutritionists, technicians, and support team are on a mission to provide outstanding medical care and an exceptional healthcare experience.

Position Summary: As a Strategic Operations Manager at Gastro Health, this role supports the execution of enterprise strategic initiatives, special projects, operational improvement efforts, and cross-functional transformation programs. Working closely with physicians, operational leaders, and support center teams, the Manager translates organizational priorities into actionable project plans, coordinates implementation activities, and supports the adoption of new processes, programs, and capabilities.

The Manager serves as a bridge between strategy and execution, helping ensure initiatives are effectively deployed, monitored, and sustained. Through project management, stakeholder engagement, analytical thinking, and collaborative leadership, this position contributes to organizational effectiveness, operational excellence, physician experience, and patient experience

Essential Functions include but are not limited to the following:

• Lead and support strategic initiatives and special projects aligned with organizational priorities.
• Coordinate project planning activities, including timelines, milestones, resource requirements, dependencies, risks, and mitigation plans.
• Partner with operational, clinical, financial, and support center leaders to ensure effective execution of assigned initiatives.
• Track project progress, monitor deliverables, and communicate clear status updates to stakeholders and leadership.
• Assist in the deployment and rollout of enterprise programs, operational changes, technology-enabled solutions, and new business processes across practices and support center functions.
• Identify operational improvement opportunities through stakeholder feedback, observation, data analysis, and process review.
• Facilitate working sessions, project meetings, governance forums, and stakeholder alignment discussions.
• Develop implementation plans, communications, training materials, job aids, and adoption support tools for new initiatives.
• Support organizational standardization by documenting, refining, and implementing scalable best practices across markets and functions.
• Monitor project and operational performance metrics and develop recommendations for continuous improvement.
• Create presentations, executive summaries, dashboards, decision materials, and status reports for leadership teams.
• Collaborate with Information Technology, Revenue Cycle, Operations, Human Resources, Finance, Clinical Affairs, and other functional teams to advance project objectives.
• Support change management efforts by fostering stakeholder engagement, managing communications, and encouraging adoption of new processes and programs.
• Maintain project documentation, governance materials, and initiative tracking tools using platforms such as Smartsheet, Microsoft Teams, SharePoint, and OneDrive.
• Participate in enterprise transformation initiatives and organizational improvement efforts as assigned.
• Travel domestically as needed, up to 25%.
• Other duties as assigned.

Job Specifications/Qualifications:

• 4-6 years of experience in healthcare operations, strategic operations, management consulting, project management, or a related field. Experience leading cross-functional projects and coordinating multiple stakeholders is required.
• Experience supporting operational improvement, standardization initiatives, or enterprise deployments is preferred. Physician practice management, ambulatory healthcare, or multi-site healthcare experience is preferred.
• Healthcare Operations (physician practice operations and ambulatory healthcare workflows)
• Business Operations (project management & process improvement methodologies, strategic planning frameworks)
• Data & Analytics (dashboard development, performance reporting, KPI & metric analysis, root cause analysis)
• Technology & Digital Solutions (AI native, Microsoft Office Suite, SmartSheets, practice management software)
• Bachelor's degree in business, healthcare administration, or a related field (MBA or advanced degree preferred).
• PMP, Lean, Six Sigma, or comparable project management certification desirable.

Required Skills and Abilities:

• Project & Execution Management - Demonstrated ability to lead projects and strategic initiatives through planning, execution, deployment, and follow-through. Strong organizational, prioritization, time management, and program management skills with the ability to manage multiple competing priorities.
• Communication & Stakeholder Engagement - Excellent verbal, written, and presentation skills with the ability to facilitate meetings, communicate complex information clearly, and build productive relationships across all levels of the organization.
• Analytical Thinking & Continuous Improvement - Strong problem-solving capabilities with the ability to analyze data, identify root causes, evaluate opportunities, and drive process improvements that enhance operational performance.
• Change Leadership & Influence - Ability to support organizational change, drive stakeholder adoption, and influence outcomes without direct authority while fostering accountability and alignment across cross-functional teams.
• Adaptability, Innovation & Results Orientation - Demonstrated attention to detail, adaptability, and commitment to achieving results. Ability to leverage technology and innovative approaches to improve operational effectiveness and support organizational objectives.

Why You'll Thrive at Gastro Health

We look for team members who embody our values of Compassion, Collaboration, Integrity, Accountability, Empowerment, Continuous Improvement, Positive Attitude, and Customer Focus. These values guide how we care for our patients, support one another, and deliver exceptional healthcare every day.

Physical Requirements and Working Conditions:

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
• Primarily performed in an office environment with moderate noise levels.
• Frequent sitting, standing, walking, bending, reaching, computer use, and communication.
• Occasional lifting up to 10 lbs., pushing/pulling, and climbing stairs.
• Frequent interaction with staff, managers, patients, families/caregivers, providers, vendors, and other business partners.
• May require occasional weekends, holidays, or varying shifts based on business needs.

Communication Requirements:

• Ability to effectively read, write, speak, and understand English to safely perform the essential functions of the position.

• Project & Execution Management - Demonstrated ability to lead projects and strategic initiatives through planning, execution, deployment, and follow-through. Strong organizational, prioritization, time management, and program management skills with the ability to manage multiple competing priorities.

• Communication & Stakeholder Engagement - Excellent verbal, written, and presentation skills with the ability to facilitate meetings, communicate complex information clearly, and build productive relationships across all levels of the organization.

• Analytical Thinking & Continuous Improvement - Strong problem-solving capabilities with the ability to analyze data, identify root causes, evaluate opportunities, and drive process improvements that enhance operational performance.

• Change Leadership & Influence - Ability to support organizational change, drive stakeholder adoption, and influence outcomes without direct authority while fostering accountability and alignment across cross-functional teams.

• Adaptability, Innovation & Results Orientation - Demonstrated attention to detail, adaptability, and commitment to achieving results. Ability to leverage technology and innovative approaches to improve operational effectiveness and support organizational objectives.

We look for team members who embody our values of Compassion, Collaboration, Integrity, Accountability, Empowerment, Continuous Improvement, Positive Attitude, and Customer Focus. These values guide how we care for our patients, support one another, and deliver exceptional healthcare every day.

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

• Primarily performed in an office environment with moderate noise levels.

• Frequent sitting, standing, walking, bending, reaching, computer use, and communication.

• Occasional lifting up to 10 lbs., pushing/pulling, and climbing stairs.

• Frequent interaction with staff, managers, patients, families/caregivers, providers, vendors, and other business partners.

• May require occasional weekends, holidays, or varying shifts based on business needs.

• Ability to effectively read, write, speak, and understand English to safely perform the essential functions of the position.