Strategic Program Manager

Summary

The Hotel:

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleague’s become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

The Strategic Program Manager role serves as a strategic execution partner, reporting to the General Manager of Grand Hyatt Scottsdale. The role translates the hotel’s priorities, particularly CAPEX, operational improvement, owner commitments, and corporate initiatives, into an integrated plan with clear outcomes, accountable owners, milestones, and decision points.

This is a hands-on role at the intersection of strategy, hotel operations, owner relations, and project management. A successful candidate will bring the commercial judgment of an operator, the discipline of a program manager, and the entrepreneurial orientation to design simpler, faster, AI-enabled ways of working. The role will work closely with the Hyatt Americas Strategic Program Management team to connect property execution with enterprise priorities.

Benefits & Perks

Opportunities to work around the world with Hyatt Hotels and Resorts

Discounted & Complimentary Hotel Room Nights

Enjoy free employee meals in our employee dining hall

Free covered parking

Medical Dental and Vision Insurance (Full-time colleagues)

Retirement savings plan

Excellent training and professional development

Tuition/Wellness reimbursement, up to $1,000 a year!

Employee Stock Purchase plan

Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Qualifications

• Strategic Alignment: Translate hotel, owner, Hyatt, and corporate priorities into a focused property agenda; clarify what must be advanced, maintained, delegated, or stopped.

• CAPEX Program Leadership: Establish and manage the integrated plan for approved capital projects, including scope, budget, schedule, dependencies, risks, decisions, vendor coordination, and stakeholder communications.

• Program Management: Define outcomes, deliverables, milestones, owners, KPIs, and governance for priority initiatives; maintain a single source of truth in an agreed platform.

• Workstream Support: Supports Business Leads to establish output scope (outcomes, deliverables, schedule, staffing, KPIs, etc…) for high priority organizational initiatives.

• Risk Management: Manages issues, risks, and dependencies across the Essentials portfolio of workstreams; anticipates and resolves roadblocks and identifies opportunities to maximize shared resources.

• Corporate Initiative Connectivity: Serve as the property connector to Americas and corporate initiatives, translating enterprise programs into property actions and bringing field insight back into program design.

• Tools Optimization: Maintains and optimizes internal productivity, communication, and feedback tools (e.g., SharePoint, Teams, Outlook, HyattConnect, Qualtrics, Mural); provides training for all team members.

• AI, automation, and solution design: Identify repetitive work and create practical AI-enabled workflows, reporting, and decision-support tools that improve speed, quality, and capacity while respecting company policies.

• Change Management & Communication: Works with organization leaders and change management specialists to develop change management strategy and execute change management and communication campaigns

• Demonstrates a commitment to Hyatt core values (included in all job descriptions).

• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

Experience

• 2 years of experience in management consulting, strategy, business operations, finance, or a related field

• Demonstrated experience solving complex problems through structured analysis and developing actionable recommendations

• Strong analytical and communication skills, with the ability to synthesize information and present clear conclusions

• Experience working effectively across teams and managing multiple priorities

• Hospitality or travel industry experience preferred, but not required

Education and Expertise (i.e. certificates, licenses, etc.)

• 4-year college degree

• Highly proficient in different AI capabilities, Excel, PowerPoint and other project management software