Strategic Relationship Manager

Key Responsibilities:

• Build and maintain strong relationships with key clients, senior stakeholders, and decision-makers by conducting regular check-ins to understand their needs, ensure satisfaction, and demonstrate the value of our services.
• Lead VIP and enterprise clients through the onboarding and implementation process, providing step-by-step guidance to ensure a smooth, timely, and successful launch.
• Act as a trusted point of contact for clients, promptly identifying and resolving issues while coordinating with internal and external teams to ensure effective solutions and timely delivery.
• Drive client retention and long-term engagement by understanding business needs, identifying opportunities for service enhancements, and recommending additional solutions that create value for clients.
• Communicate confidently and professionally with business leaders, demonstrating strong presentation, interpersonal, and active listening skills.
• Manage multiple client projects and priorities effectively, maintaining clear timelines, follow-ups, and deliverables while remaining calm and solutions-focused under pressure.
• Coordinate cross-functional teams to ensure client requirements are clearly communicated and projects are delivered according to agreed expectations.
• Represent the company at client dinners, networking events, and other evening or after-hours engagements where required to strengthen enterprise relationships and business partnerships.
• Participate in ongoing training to develop technical, product, and execution knowledge.

Requirements:

• 5 years and above of experiences in Account Management, Enterprise Customer Success, or Sales Delivery handling high value/VIP accounts.
• Proven track record of managing complex client lifecycles from initial onboarding through go-live and ongoing retention.
• Fluent in English and Bahasa Malaysia (both written and spoken) to seamlessly communicate with regional C-level stakeholders and diverse client teams.
• A fast and effective troubleshooter who gets things fixed quickly while meeting or exceeding client expectations. You know how to clear internal and external challenges.
• Willingness and flexibility to travel extensively and work outside standard business hours when required.
• Experience in account management, client success, project management, business development, consulting, or a related field will be an advantage.