Strategic Support Representative

Our Customer Service Department in Dothan, AL, is immediately hiring a Strategic Service Representative in Dothan, AL.
Key Responsibilities

• Respond professionally to customer inquiries via phone and email timely.
• Investigate non-serviced pickup requests and delayed delivery shipments.
• Pro-actively review account information for possible non-compliance and resolution, collaborate with Service Center personnel and other team members.
• Understand operating and data transmission requirements of the assigned account.
• Track and follow up on delayed or disrupted services.
• Application of ANSI codes to meet customer requirements.
• Prepare for and attend required customer meetings.
• Maintain detailed and accurate customer records in company systems
• Identify opportunities to improve customer experience and system tools.

Join AAA Cooper Transportation today! Our Customer Service Representatives have helped us be recognized by Forbes as one of America’s best midsize employers for 5 consecutive years. This role conducts administrative duties to help the operations team be more efficient. They assist managers with a variety of assignments.

Come join our team and see why our Customer Service Representative make a difference. More reasons to join one of Americas best midsize employers:

• Paid Holidays
• Paid Vacation
• Employee Stock Purchase Plan
• 401k with company match
• Uniforms
• Health, Dental, and Vision Insurance
• Company Health Savings Account contributions
• Company-paid life insurance
• Long Term Disability
• Dependent Life Insurance
• Accidental Death & Dismemberment Insurance
• Wellness programs
• Safety and Performance Rewards Program
• Tuition Reimbursement Program

Job Requirements:

• Experience / Skill Requirements
• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficiency with computers, and basic office software
• Problem-solving skills and a customer-focused mindset
• Ability to remain calm and professional under pressure
• Attention to detail
• Time management and organization
• Team collaboration.