Strategy & Operations Associate

Who you are

• High ownership: You have 1-3 years of experience in operations, strategy & operations, consulting, or a similar fast-paced environment. You take responsibility for outcomes, not just tasks, and are proactive and persistent in driving problems through to resolution
• Analytical problem solver: You are comfortable using data to understand problems, develop insights, and make decisions. You have strong SQL or technical fluency and can translate analysis into action
• Results driven: You have a track record of hitting or exceeding targets and are motivated by measurable outcomes. You maintain urgency and focus even when faced with obstacles or setbacks
• Adaptable and independent: You thrive in ambiguity, learn quickly, and can operate with a high level of autonomy once given context and direction. You know when to make a decision independently and when to escalate
• Highly organized: You bring structure to complex or ambiguous work, ruthlessly prioritize, and consistently follow through across multiple workstreams
• Strong communicator: You communicate clearly and effectively across functions, build strong working relationships, and can drive alignment toward a shared outcome

What the job involves

• The mission of the Marketplace Associate is to help us successfully launch and scale high-quality fulfillment for our customers - ensuring the right workers are assigned, show up, and complete shifts as expected
• The early stages of a launch are the most critical in our ability to prove quality and execution, and this role will be responsible for helping ensure we deliver on that promise
• You will join the Marketplace Operations team ahead of several significant customer launches, with the opportunity to learn our marketplace systems and operating model through existing programs before growing into ownership of a major launch and its ongoing Marketplace execution
• Your role will evolve over time but some of your early responsibilities will include:
• Own shift fulfillment targets for new customer launches and ensure high-quality delivery (fill rate)
• Execute a combination of scaled tactics such as onboarding campaigns, marketplace analytics, and bonuses/incentives, as well as hands-on tactics such as assisted partner conversion and targeted bonuses, to deliver against those targets
• Build toward owning day-to-day Marketplace execution for a major customer launch as the program scales
• Use tools like Google Sheets, SQL, and other analytical resources to gather and analyze data, develop insights, and inform decisions regarding shift fulfillment gaps, efficiency opportunities, and product improvements
• Proactively identify marketplace risks, monitor and triage in-shift issues, and drive cross-functional resolution where required
• Build repeatable processes, workflows, and tooling that improve operational efficiency and reduce manual intervention as programs scale