Strategy & Operations Manager

Who you are

• 10+ years of experience in communications or public relations, ideally at a high-growth or technology company
• Proven track record in media relations, event management, and working directly with event organizers
• Experience developing and executing communications strategies across product, business, and rapid-response scenarios
• Exceptional writing and storytelling skills with a sharp eye for detail and tone
• Ability to thrive in a fast-paced environment, managing multiple complex projects independently while maintaining a high bar for excellence
• A strategic and resourceful mindset, with the proven ability to transition between high-level planning and tactical execution
• Experience within the technology, automotive, or autonomous vehicle industries (in house or agency)
• Direct experience launching new products or entering new markets with a sophisticated communications playbook
• Bachelor’s degree in Communications, Journalism, Marketing, or a related field, preferred but not required
• A creative approach to audience engagement, with a history of finding innovative ways to reach both internal and external stakeholders

What the job involves

• As a member of the Communications team, you’ll be on the cutting edge of bringing autonomous driving technology to the public, developing strategies that will increase understanding, acceptance, and adoption of this life-saving technology
• We work with reporters, editors, bloggers, and other influencers to tell stories about Waymo and the potential of our technology to change how we move and live
• We partner with the engineering, business, policy, marketing, and product teams to create messaging for new products and other initiatives, counter misinformation, and shape our reputation
• We are hiring for a Public Relations and Operations Lead
• This is a rare opportunity to build the operational backbone for the team telling the story of the world’s leading autonomous driving technology
• You won't just be working on PR; you'll be designing the scalable systems that allow us to launch new cities, execute world-class demos, and protect our reputation in one of the most interesting and watched industries on the planet
• Drive Communications Operations: Establish and manage scalable processes for the Communications team, including media routing, resource management, and maintaining up-to-date team toolkits
• Support High-Impact Events: Support PR team on end-to-end execution of press events and demonstrations, ensuring seamless coordination between cross-functional partners
• Manage External Partner Relationships: Oversee agency and vendor selection process, budgeting and relationships to ensure high-quality delivery
• Champion Data & Reporting: Identify the team’s evolving data needs and implement the right tools and frameworks to provide ongoing, actionable insights into communications impact and reach
• Prepare Spokespeople: Help lead spokesperson training and briefing preparation for executives and subject matter experts to ensure message consistency
• Partner Cross-Functionally: Collaborate with product, engineering, and policy teams to ensure communications strategies are integrated and support broader business objectives

Benefits

• Medical, dental, and vision insurance for employees and dependents
• Employee assistance programs focused on mental health
• Personalized workplace adjustments for diverse needs and abilities, including physical, mental, and neurodivergent considerations
• Access to mental health apps
• Onsite wellness centers
• Second medical opinion for you and your loved ones
• Medical advocacy program for transgender employees
• Counseling services
• Support programs including menopause benefit
• Competitive compensation
• Regular bonus and equity performance grant opportunities
• Generous 401(k) and regional retirement plans
• Annual cross-company compensation review and pay equity analysis
• 1-on-1 financial coaching
• Fertility and growing family assistance
• Parental leave and baby bonding leave
• Caregiver leave
• Elder care and support
• Backup childcare
• Survivor income benefit
• Paid time off, including vacation, bereavement, sick leave, parental leave, disability, and holidays
• Jury duty leave
• Military leave
• Hybrid work model with remote work opportunities also available
• Educational reimbursement
• Peer learning and coaching platform
• Donation matching programs
• Employee resource groups
• Volunteer hours
• Internal community groups and local culture clubs
• Inspiring spaces to work, recharge, and collaborate with fellow Waymonauts
• On-site meals and snacks
• Fitness centers, massage programs, and ergonomic support
• On-demand fitness, wellbeing, and cooking classes
• Commuter benefits