Strategy & Program Manager

1. Program Ownership

• Own the end-to-end delivery of multiple concurrent business programs across different workstreams.
• Translate business objectives into clear program plans, milestones, KPIs and execution roadmaps.
• Drive program performance against SLA, quality, productivity, cost and turnaround-time benchmarks.
• Identify bottlenecks and proactively drive corrective actions.
• Work closely with cross-functional teams to ensure timely and effective execution.

2. Strategy & Business Analytics

• Break down complex business problems into structured, data-driven analyses.
• Build business cases and assess program-level profitability and unit economics.
• Develop dashboards and performance metrics to track program health and identify opportunities.
• Conduct root-cause analysis and convert insights into actionable interventions.
• Evaluate different operating and commercial models and recommend appropriate approaches based on data.
• Support leadership in strategic decision-making through rigorous analysis and clear communication.

3. Operating Model Design

• Design and implement scalable operating models for new and existing programs.
• Define workflows, SOPs, governance mechanisms, and escalation systems.
• Continuously improve processes to enhance productivity, quality, and cost efficiency.
• Build operating models that can scale with business growth without proportionate increases in cost or complexity.

4. Team Building & Leadership

• Build and develop specialist teams required to execute business programs.
• Define team structures, roles, responsibilities, and performance expectations.
• Create a culture of ownership, accountability, and continuous improvement.
• Mentor team members and develop future program leaders.

5. Cross-functional & Stakeholder Management

• Partner with Operations, Product, Technology, Finance, HR, and other functions to deliver program objectives.
• Present business insights, program performance, and recommendations to senior leadership.
• Manage stakeholders with differing priorities and drive alignment toward common outcomes.
• Communicate complex analyses and recommendations in a clear and concise manner.

Pay: ₹1,200,000.00 - ₹1,600,000.00 per year

Work Location: In person