Strucsoft Technical Solution Specialist

About Graitec Group:

Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we’ve tripled our revenue in just five years.

Our North Star is clear — accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers.

Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world-class partnerships with our own cutting-edge software and services to drive performance and sustainability across the industry.

At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together.

How we work: Growth, Agility, Innovation, Responsibility
How we behave: Ambition, Engagement, One Graitec, Positive Energy

Learn more about the Graitec Group: graitec-group.com/graitec-a-global-player

About the Team Hiring:

The Services team partners with Sales, R&D, and Customer Success to deliver high-impact consulting and pre-sales support across AEC and MFG verticals. The team helps clients adopt BIM and cloud technologies through strategic engagements, workflow design, and solution implementation, ensuring Graitec’s offerings deliver measurable business value.

Overview:

Key Responsibilities

Pre-Sales Support:

• Conduct product demonstrations and technical discussions with customers and prospects.
• Understand customer workflows and provide tailored technical proposals.
• Offer expert guidance on best practices and implementation strategies.
• Collaborate closely with the sales team to support solution adoption.

Post-Sales Support:

• Develop and deliver training programs to ensure successful product implementation.
• Provide technical consultancy and ongoing support to customers.
• Assist clients in optimizing their workflows with StrucSoft solutions.
• Maintain customer relationships and ensure satisfaction.

Product Development & Market Contribution:

• Gather customer feedback to support the development team with new features and improvements.
• Act as the main technical contact for customer requests and product enhancements.
• Create localized training materials, white papers, competitor comparisons, and webinars.
• Work with the regional team to generate case studies and success stories.

Success Indicators

• Work effectively with sales teams to drive awareness and product adoption.
• Help win new business through demonstrations and prospect engagement.
• Support existing customers to maximize their software usage and renew licenses.
• Contribute to marketing efforts through social media or technical blog posts.
• Maintain accurate customer data and support cases in Microsoft Dynamics CRM.
• Actively participate in the global StrucSoft Solutions community.

Responsibilities:

• At least 3 years of Revit drafting experience.
• Strong understanding of BIM processes and workflow-based software.
• Experience in pre-sales or post-sales technical support is a plus.
• Ability to analyse and document customer workflows and system configurations.
• Excellent interpersonal skills, including written and verbal communication.
• Professionalism, reliability, and a proactive, hands-on work ethic.
• Ability to work in an international environment and collaborate effectively.
• Experience working with StrucSoft Solutions.
• Familiarity with ERP, MRP, CRM, or CDE systems.
• Experience using CRM tools like MS Dynamics.
• Confidence in engaging with C-level stakeholders and key decision-makers.

Qualifications:

• Bachelor's degree in Architecture, Engineering, Construction Management, or a related field is preferred.
• Industry Certifications – Certifications such as Autodesk Certified Professional (ACP) in Revit or BIM-related credentials are a plus.
• Training & Presentation Skills – Ability to conduct technical training sessions, product demonstrations, or workshops for clients and internal teams.

Interview Process:

At Graitec, we’re proud to foster a diverse and inclusive workplace.

We value our employees for who they are and the contributions they bring, encouraging everyone to be their authentic selves at work. This diversity helps us better serve the wide range of customers and markets we operate in. We welcome applications from all backgrounds and assess candidates solely on their skills and ability to succeed in the role.

Graitec uses AI to support and streamline internal processes; however, all application reviews, screening, and hiring decisions are made solely by our Talent Acquisition team and hiring managers.

• HR Screening – An initial “get to know you” discussion.
• Technical Assessment Interview – May include a presentation or a collaborative exercise.
• Manager Interview – A role-specific discussion with the hiring manager.
• Final Interview – Conversation with the Business Unit Leader.

Additional Information

As a signatory of United Nations Women’s Empowerment Principles, Graitec is committed to equal opportunity and

pay transparency.

On Target Earning pay range for this role

• Role Targeted Variable Pay Mix: 10%
• Minimum Annual On Target Earning: $ 80,000
• Maximum Annual On Target Earning: $ 100,000

Note: Salary range indicated in this add is for information only & targeted for a specific seniority level and targeted location. Final salary offer might vary depending on final candidate location, seniority, competencies...