Student Accommodation Receptionist

To provide a welcoming and professional front-of-house service for students, staff, and visitors. The Receptionist plays a key role in delivering excellent customer service, supporting daily operations, and ensuring the smooth running of reception and communal areas.

Key Objectives

· Serve as the first point of contact for all enquiries and visitors.

· Deliver high-quality customer service and administrative support.

· Maintain a safe, organised, and welcoming reception environment.

· Support operational efficiency and communication across departments.

Main Duties and Responsibilities

· Greet students, staff, and visitors in a friendly and professional manner, ensuring a positive first impression.

· Respond to telephone, email, and in-person enquiries promptly and accurately.

· Manage incoming and outgoing mail, deliveries, and packages.

· Maintain reception area cleanliness, organisation, and safety standards.

· Assist with administrative tasks including data entry, filing, and updating records.

· Support student check-in/check-out processes and issue room keys or access cards.

· Log maintenance requests, incidents, and feedback, ensuring timely follow-up.

· Liaise with internal departments (e.g., facilities, security, accommodation services) to ensure smooth coordination.

· Provide general information and guidance to students regarding accommodation policies and services.

Other Responsibilities

· Maintain vigilance in identifying and reporting health and safety concerns within reception and communal areas.

· Recognise and support opportunities to positively represent the organisation through professional conduct and proactive engagement.

· Uphold and promote the organisation’s values, including integrity, respect, and social responsibility.

· Adhere to internal policies and the Aspire Code of Conduct.

· Support diversity, equity, and inclusion across all interactions and services.

Knowledge, Skills & Experience

· Previous experience in a receptionist, customer service, or administrative role is desirable.

· Excellent communication and interpersonal skills with a warm and approachable manner.

· Strong organisational skills and attention to detail.

· Ability to multitask and manage competing priorities in a busy environment.

· Basic IT proficiency, including Microsoft Office and email systems.

· Understanding of confidentiality, safeguarding, and health and safety principles.

· Positive attitude, reliability, and a commitment to delivering outstanding service.

Any other relevant comments

· Maintain awareness of health and safety issues within the reception and communal areas, reporting concerns promptly to ensure a safe environment for staff, students, and visitors.

· Identify and support opportunities to positively represent the organisation through excellent customer service, professional conduct, and proactive engagement with students and guests.

· Serve as a welcoming ambassador for the accommodation, promoting a friendly, inclusive, and responsive front-of-house experience.

Pay: £14.50 per hour

Expected hours: 16.0 – 37.5 per week

Work Location: In person