Student Accounts Advisor

Student Accounts Advisor

Location: Orange, CA 92868

Work Arrangement: Fully On-Site

Pay Rate: $20-$25 per hour

Duration: 3 Months – Potential Extension

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Position Overview

We are seeking a Student Accounts Advisor to provide excellent customer service and support students with account and billing-related questions. This role will interact with students both in person and by phone , while assisting with accounts receivable activities and resolving questions or concerns in a timely and professional manner.

This is a great opportunity for someone with customer service, accounts receivable, and higher education experience who enjoys working directly with students and handling multiple priorities in a fast-paced environment.

Key Responsibilities

• Provide professional and friendly customer service to students by phone and in person.
• Assist students with questions related to student accounts, billing, payments, and balances .
• Support accounts receivable activities and maintain accurate account information.
• Research and resolve student account issues and questions.
• Explain account information and processes clearly to students.
• Maintain accurate records and documentation.
• Work collaboratively with internal departments to resolve account-related issues.
• Handle multiple inquiries and priorities while maintaining a high level of accuracy.
• Follow established policies and procedures related to student accounts and financial services.
• Perform additional administrative duties as needed.

Required Qualifications

• Previous experience providing phone and in-person customer service .
• Experience with accounts receivable or similar financial/accounting processes.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to multitask and prioritize .
• Strong problem-solving and customer service skills.
• Proficiency with Microsoft Office , including Word and Excel.
• Ability to work effectively in a professional, student-focused environment.

Preferred Qualifications

• Previous experience working in higher education , college, or university environments.
• Experience with PeopleSoft Campus Solutions is a plus.
• Experience working with student accounts, tuition, payments, billing, or educational financial services.

Schedule & Work Environment

• Monday–Friday, 8:00 AM–5:00 PM
• Lunch: 12:30 PM–1:30 PM
• Two 15-minute breaks
• Fully on-site at the Orange, CA campus
• No remote or hybrid option

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.