Student Accounts Support Specialist

Eastern Florida State College is currently seeking applications for the full-time position of Student Accounts Support Specialist on the Cocoa Campus in Cocoa, Florida.

Salary & Benefit

The annual salary is $34,270. Successful internal candidates for external job postings should be aware that their current salary does not transfer to the new position. Salary will be as advertised in the job announcement. Full-time employees of Eastern Florida State College receive fringe benefits including health insurance and a retirement plan.

Position Concept

The Student Accounts Support Specialist assists with managing the daily operations of Student Accounts. The Student Accounts Support Specialist is responsible for all processes related to student refunds, exemptions, waivers, and tuition credits. This position is the primary contact to assist students with refundable credits on student accounts, as well as monitoring uncashed refunds previously processed to reduce the amount of unclaimed property (credits on student accounts). This position also assists with student account processes, including but not limited to reconciliation of accounts, appeals, drops, third party, and creating products for the EFSC Storefront for departmental deposits.

Minimum Qualifications

The following minimum qualifications for this position must be met before any applicant will be considered:

• Associate degree from a regionally accredited institution or High School diploma or GED and two years business office and/or cash handling/reconciling experience or previous experience with Banner student/AR.

• Previous experience and proficient with Microsoft Excel, Word, and Outlook (or similar email application) preferred.

• Banner AR/Student experience preferred.

• Strong skills with communication (written and verbal), confidentiality, problem-solving, organization, and planning.

• Ability to learn, follow procedures, take notes, evaluate, use sound judgement, make decisions, and lead/train others.

• Ability to work independently and as a team player prioritizing a high-volume workload.

• Valid Florida Motor Vehicle Operator’s license required.

• This position will require successful fingerprinting and the candidate chosen will be required to pay (currently $36.00). This fingerprinting fee is non-refundable.

• Understanding of and commitment to Equal Access/Equal Opportunity.

• Official transcripts of all collegiate work will be required to be considered beyond the application phase. *

• High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.

Minimum working conditions/physical effort:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Ability to communicate, both orally and in writing.
• Ability to occasionally lift, push, pull, and/or move up to 40 lbs.
• Ability to sit and/or stand, bend, reach, and view a display screen for the duration of the shift.
• Ability to access, input, and retrieve information and/or data from a computer, for the duration of the shift.
• Ability to function in a high-stress office environment.

Notes

Applications will be accepted from October 13, 2026, through October 27, 2026; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.