Student Administration Officer

SuniTAFE, one of the largest vocational education and training providers in North-West Victoria is seeking a part-time Student Administration Officer for supporting the students to achieve their education and career goals. In this engaging role, you will be the first point of contact for prospective and current students, providing exceptional customer service and accurate advice throughout their enrolment journey. This is a fantastic opportunity to make a meaningful impact while enjoying the flexibility of a part-time position.

Working within a collaborative and customer-focused team, you will help create a positive experience for every student by providing course and enrolment information, maintaining accurate records, and supporting key administrative processes. If you are organised, customer-focused, take pride in helping people, and interested in building a rewarding career with a leading regional education provider, we would love to hear from you!

Key Responsibilities

• Provide friendly, professional and timely customer service to prospective and current students.
• Respond to enquiries and provide accurate advice on courses, enrolment requirements and student services.
• Guide prospective students through the enquiry-to-enrolment process.
• Refer students to appropriate internal support services where required.
• Maintain accurate student records within Customer Relationship Management (CRM) and Student Management Systems.
• Process, maintain and securely store student enrolment documentation in line with policy and legislative requirements.
• Maintain current knowledge of enrolment procedures, compliance requirements and organisational systems.
• Support team operations through general administrative duties and collaboration with colleagues and leadership.

SuniTAFE employee benefits that Make a Difference:
At SuniTAFE, we believe in supporting our team both professionally and personally. You will enjoy:

• Flexible Working Arrangements to help you support your daily commitments, including compressed hours and up to 4 weeks additional purchased leave.
• TAFE Kids Childcare Centre on Mildura campus: Priority access and discount for SuniTAFE employees’ children.
• Attractive leave entitlements including paid parental leave.
• Salary packaging for novated vehicle leases, portable electronic devices, or superannuation
• Discounted beauty services at our Mildura Campus.
• Free on-site car parking.
• Onsite Nexus Cafe for a range of tasty and nutritious meals available for purchase.
• Onsite Library offering a vast selection of books across various categories.
• Professional Development and Career pathway opportunities.
• Employee Mental Health and Wellbeing Program prioritising your wellbeing.
• Inclusion focused workplace to foster a culturally varied working environment.

The successful candidate will be required to provide:

• A criminal record check which is less than 6 months old.
• A valid Working With Children Check.

This position is open to Australian residents only or those with current working rights in Australia.
Applications for this position will remain open until 24 September 2026, 5:00 PM.

Your application must include:

• Your CV/resume.
• A cover letter addressing the Key Selection criteria (no more than 2 pages)

Key Selection criteria:

• Minimum Certificate III in Business and/or relevant demonstrated experience in a customer service/business environment.
• Demonstrated administrative, data entry skills and ability to use information systems.
• Displays commitment to quality customer service and the supply of accurate and timely information.
• Effective self-management skills, including the ability to arrange workload priorities and work with minimum supervision.
• Excellent written, verbal and interpersonal communication skills.
• For more details, please refer to the position Description attached to advertisement.

For more details, please refer to the position Description attached to advertisement.

For further information please contact Mushrath Mohsin, Talent Advisor via phone on [03 5022 3614](tel:03 5022 3614) or email at [email protected].

Child Safety Commitment

SuniTAFE is a child safe organisation that is committed to the safety and wellbeing children and young people.  All staff must complete Child Safe Training and maintain a current Working with Children Check.  To find out more about the Child Safe Standards refer to the CCYP | Child Safe Standards or you can request a copy of SuniTAFE’s Child Safety Policy  and Child Safety Reporting Procedure.