Student Admissions Representative

BUIQUI AEROSPACE - SAN JUAN, PR - FLIGHT SCHOOL!
Buiqui Aerospace Flight School is Hiring a Student Admissions Representative.

We are looking for an Aviation Passionate Student Admissions Representative to join our team!

We are looking for a customer-oriented representative with a passion for aviation. As a Student Admissions Representative, you will act as the first point of contact for prospective students, guiding them from their initial inquiry to enrollment. You will provide detailed information on programs, financing, and career pathways while resolving any concerns with accuracy and efficiency.

The best candidates are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk about aviation. Student Admissions Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these representatives can gather that for you. Problem-solving comes naturally to customer care specialists.

They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Best to have:

• Student Pilot or Higher.
• Sales Experience.
• Aviation Background.

Responsibilities
Admissions & Sales:

• Serve as the first point of contact for prospective students visiting the academy.
• Conduct professional campus tours for prospective students and families.
• Explain all flight training programs, career pathways, pricing, financing options, and enrollment requirements.
• Generate sales leads and convert qualified leads into enrolled students.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage customers.

Communication & CRM:

• Manage large amounts of incoming calls.
• Follow up with prospective students through phone calls, emails, text messages, and CRM.
• Maintain accurate records of all leads and admissions activities in the CRM system.
• Maintain daily communication with Dispatch regarding student schedules.
• Ensure prospective students receive timely responses to all inquiries (respond to new leads within 15 minutes during business hours).
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

Operations & Coordination:

• Coordinate Discovery Flights with Dispatch and Flight Instructors.
• Maintain student files and verify admissions documentation before enrollment.
• Assist applicants in completing enrollment documents and required forms.
• Coordinate enrollment dates with Operations.
• Work closely with Marketing to maximize lead conversion.
• Assist with financing applications and payment arrangements.
• Assist with retention efforts during the student's first phase of training.
• Participate in admissions events, aviation expos, school visits, and career fairs.
• Build relationships with high schools, colleges, military organizations, and community partners.

Skills

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Attention to detail and a strong focus on safety and compliance within the aviation industry.

Performance Metrics
The Student Admissions Representative is expected to maintain and report on the following metrics:

• Calls completed
• Leads contacted
• Tours conducted
• Discovery Flights booked
• Applications completed
• Enrollments
• Conversion Rate
• Retention Rate (30 Days)
• Customer Satisfaction

Sales Standards
The Contractor agrees to:

• Represent Buiqui Aerospace professionally.
• Never misrepresent FAA regulations.
• Never guarantee checkride dates.
• Never promise instructor availability without Operations approval.
• Always present accurate pricing.

MUST HAVE:

• Weekend availability.

Job Type: Full-time

Pay: From $10.50 per hour

Benefits:

• Employee discount
• Tuition reimbursement

Application Question(s):

• Do you have any Aviation Experience? Please describe.
• Do you have any FAA License (Including Student Pilot)?
• Are you looking to become a Pilot?

Experience:

• Sales: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person