Student Advisor - Lead to Application

Experience: 2-4 years of experience in student counselling, study abroad, admissions, or international education.

Mandatory: Prior counselling experience for Australia is required. Candidates without Australia counselling experience will not be considered.

Note: This role may require occasional Saturday work during peak intake periods. We are seeking empathetic and student-focused professionals with strong relationship-building and counselling skills. . The role is ideal for early-career professionals looking to grow within international student recruitment and counselling.

Key Responsibility Areas:

Student Counselling & Conversion

• Counsel prospective students interested in studying at Deakin University and in Australia.
• Assess student profiles and recommend suitable programs, campuses, and pathways.
• Guide students on admissions, eligibility, scholarships, and career outcomes.
• Convert leads into applications through effective counselling and follow-ups.
• Build strong relationships with students and parents, ensuring a positive experience.

Lead Management

• Manage and nurture inbound and outbound leads.
• Conduct timely follow-ups and maintain CRM records.
• Track lead progression and ensure high engagement levels.

Application Guidance

• Advise students on admission requirements and documentation.
• Coordinate with application teams to ensure smooth application submission.
• Keep students informed of key deadlines and next steps.

Lead Management

• Achieve counselling, conversion, and application targets.
• Maintain quality, productivity, and compliance standards.
• Ensure accurate reporting and CRM hygiene.

Product Knowledge

• Stay updated on Deakin University programs, scholarships, and admission requirements.
• Maintain strong knowledge of the Australian education sector.
• Work closely with internal teams to deliver a seamless student experience.
• Participate in training and contribute to team goals and process improvements.

Essential Skills Required:

• Strong counselling and conversion skills.
• Excellent communication and interpersonal skills.
• Customer-focused and consultative approach.
• Good stakeholder management and problem-solving ability.
• Knowledge of the Australian higher education landscape.
• Strong follow-up and attention to detail.

Qualifications Required:

• Bachelor's or Master's degree from a recognized university.