Student Care Admin

Job Summary

The Student Care Administrative Assistant supports the daily operations of the centre, ensuring smooth front-line service, accurate administrative records, and timely coordination of children's transport and enrichment schedules. This role is central to parent communication, billing, and the general upkeep of administrative processes that keep the centre running efficiently.

Key Responsibilities

1. Daily Operations Support

Support the day-to-day administrative running of the centre

Maintain accurate records of student attendance, enrolment, and centre files

Assist with scheduling, calendar management, and coordination of centre activities

Support the Centre Manager with ad-hoc operational tasks as needed

Maintain the cleanliness, tidiness, and safety of the classroom, play areas, and common spaces

2. Child Transport & Enrichment Coordination

Pick up children arriving via school bus and ensure safe handover into the centre

Escort/accompany children to and from external enrichment classes (e.g. tuition, sports, arts programmes), ensuring punctual and safe transport

Maintain an updated schedule of children's enrichment classes and transport timings

Communicate with enrichment providers and parents regarding schedule changes or delays

Ensure proper headcount and handover procedures are followed at every pick-up/drop-off point

3. Billing & Invoicing

Prepare and issue monthly invoices to parents/guardians for centre fees and enrichment classes

Track payment status and follow up on outstanding payments

Maintain accurate billing records and liaise with the Centre Manager on fee-related matters

Process receipts and update payment records in the centre's system

4. Enquiries & Front-Line Communication

Handle phone, email, and walk-in enquiries from parents and prospective clients in a professional and timely manner

Provide accurate information about the centre's programmes, fees, and enrolment procedures

Escalate complex enquiries or complaints to the Centre Director as appropriate

Maintain enquiry logs and follow up on leads where required

5. General Administrative Duties

Maintain proper filing (physical and digital) of student records, contracts, and centre documents

Order and track office/centre supplies as needed

Assist with preparation of materials for events, parent meetings, or centre communications

Requirements

Qualifications

Minimum GCE 'A' Level / Diploma or equivalent; relevant diploma preferred

Prior administrative, customer service, or front-office experience preferred

Experience

Experience in handling invoicing/billing and front-line enquiries is an advantage

Experience working in a childcare, education, or student care setting is a plus

Comfortable with basic accounting/invoicing tools or willing to learn the centre's system

Skills & Attributes

Good communication skills, both written and verbal, for parent-facing interactions

Comfortable working with children in a supervisory/escort capacity (e.g. school bus pick-up, enrichment class transport)

Responsible and punctual, given the time-sensitive nature of transport coordination

Proficient in basic computer applications (e.g. Microsoft Office/Excel, invoicing or centre management software)

Able to multitask and stay calm under time pressure

Other Requirements

Ability to support centre's event on weekend when required.

Working Hours

Monday – Friday,12.00PM – 7:00PM

Edventure Learning Academy is Singapore's premium after school care for Primary 1 to Primary 6, designed to support children's learning, independence and well being in a safe and nurturing environment. Our structured routine blends homework supervision, enrichment activities and nutritious meals, supported by dedicated teachers and purpose built study areas. Children build confidence, discipline and essential life skills while enjoying guided and meaningful afternoons that help them grow. Edventure Learning Academy Pasir Ris introduces Singapore's first Tri-Literacy Student Care, offering daily support in English and future ready literacy skills. Children benefit from calm routines, focused reading practice and engaging enrichment. We also offer English programmes powered by LCentral Pasir Ris to strengthen reading, writing and communication.