Student Care Coordinator

Organization: SourceCode Academy

Location: Rawalpindi (On-Site) | Type: Full-Time

Reports to: Operations Manager

About SourceCode Academy

SourceCode Academy is a multidisciplinary learning ecosystem. We’re shaping a future-ready environment that nurtures intellectual, emotional, and professional growth, while working towards a larger mission as a Muslim organisation to build individuals and communities capable of creating meaningful impact.

Role Overview

You’ll ensure students receive a smooth, organised, and supportive learning experience while keeping student-related operations running efficiently. This includes:

Student Support: Handle student queries, concerns, requests, and day-to-day communication professionally and efficiently.

Portal & Records Management: Manage the student portal and maintain accurate student records, attendance, submissions, trackers, and operational sheets.

Teacher & Rota Coordination: Coordinate with teachers, manage schedules and rotas, and ensure classes and student-related activities run smoothly.

Student Work Management: Track, organise, and maintain student assignments, submissions, assessments, and other academic work.

Key Responsibilities

• Manage and resolve student queries through appropriate communication channels.
• Maintain and regularly update the student portal, records, databases, and tracking sheets.
• Prepare and manage teacher/staff rotas and coordinate scheduling requirements.
• Coordinate with teachers regarding classes, attendance, student concerns, schedules, and requirements.
• Track student assignments, submissions, assessments, and other academic work.
• Ensure students receive timely and accurate information regarding classes, deadlines, schedules, and updates.
• Identify and resolve student-related issues while escalating matters to the Operations Manager when required.
• Maintain accurate reports and provide regular updates on student-related operations.
• Identify gaps in existing processes and contribute to improving the overall student experience.

Requirements

Education: Bachelor’s degree in Business Administration, Education, Management, Psychology, Communications, or a related field preferred. Degree is not mandatory for candidates with strong relevant experience.

Experience: 2+ years in student care, student support, customer service, administration, education operations, or a similar role.

Skills: Strong communication, organisation, problem-solving, attention to detail, time management, Google Workspace/Sheets or Excel proficiency, and the ability to manage multiple responsibilities effectively.

Personal Attributes: Proactive, patient, responsible, student-focused, and capable of taking ownership of tasks from start to completion.

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month

Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer/Student Care: 2 years (Preferred)

Work Location: In person