Student Employee - Gateway Student Services Assistant

Student employee must:

• Demonstrate:
  • commitment to providing professional, courteous, and student-centered customer service.
  • strong attention to detail, including the ability to maintain accurate records and connect students with appropriate campus resources.
  • proficiency with Microsoft Office applications (Word, Excel, Outlook, and Teams) and the ability to learn and effectively use institutional software systems.
• Possess ability to:
  • maintain confidentiality and appropriately handle sensitive information in compliance with FERPA and institutional policies.
  • work both independently and collaboratively while exercising sound judgment and initiative.
  • maintain a reliable work schedule, including occasional evenings or special events, as needed.
• Possess:
  • outstanding interpersonal, verbal, and written communication skills with the ability to effectively interact with diverse populations.
  • Strong organizational, problem-solving, and time management skills with the ability to prioritize multiple responsibilities, maintain accuracy, and work effectively in a fast-paced environment.

Preferred Qualifications:

• Customer service, reception, call center, or office experience.
• Experience using student information systems, customer relationship management (CRM) software, or document management systems.
• Familiarity with college policies, procedures, and student support services.

Summary of Duties:

Student employment provides students with the opportunity to gain valuable work experience while supporting campus programs and services

In this position, the student will

• Serve as a primary point of contact for students, providing timely, accurate, and student-centered support through in-person, telephone, live chat, email, and outreach communications.
• Create a welcoming and inclusive environment by assisting students in the Gateway lobby, responding to inquiries, providing information, and connecting students with appropriate campus resources and services.
• Utilize institutional systems, knowledge resources, and communication tools to research and resolve student questions, document interactions, and maintain accurate records while ensuring compliance with FERPA and confidentiality requirements.
• Support daily operations by utilizing student information systems, customer relationship management tools, document management systems, and Microsoft applications to deliver efficient, responsive, and high-quality service that promotes student success and engagement.
• Ensure compliance with FERPA and maintain the confidentiality of student information

Location: Newark Work Hours:

Varies based upon departmental needs and student’s availability

Closing Date: Open Until Filled No Special Instructions to Applicants:

As part of the selection process, all applicants are required to complete a writing sample during the interview. The writing sample is used to evaluate your written communication skills, which are an essential requirement of this position. Applicants must demonstrate proficiency in written communication to be considered for employment.