STUDENT-Endpoint Systems Technician Student Employee - A

The I.T. & A. Endpoint Team is looking for technicians excited to learn and grow in their technical skills! We recommend basic computer literacy and troubleshooting knowledge; however, no previous experience is required for this position. In this role, you will assist faculty, staff, and students with their software and hardware troubleshooting and maintenance on college-owned computers.

Time Commitment: Approximately 6-12 hours/week (2-hour blocks of time or more)

Hours: Monday-Friday, 9 AM-5 PM with opportunities for break work

Supervisor: Wyatt Maszczak

Location: Job Hall

Pay Rate: $16.00/hour

Desired Qualifications:

• Advanced knowledge of Windows and Macintosh platforms

• Knowledge of Microsoft Office, Zoom, and other Workplace Applications

• Knowledge in computer hardware, software and networking

• Good customer service skills

• Ability to work independently

• Ability to troubleshoot problems in front of users

• Ability to remain calm under pressure

Task and Duties:

• Assist the team with equipment moves, removals, and adjustments.

• Assist with computer replacement and deployment

• Assist clients with basic computer issues/skills as needed

• Troubleshoot and fix hardware and software issues with computer equipment and accessories

• Help maintain the college’s computer inventory

• Utilize Teams, Excel, and other Microsoft Office Products for communication and record keeping

• Utilize our ticketing system to communicate and track work for clients

• Visit Computer Labs and client offices to assist with technical issues

The Endpoint Technician Student Team is committed to building and maintaining a diverse, equitable, and inclusive workplace for all students to learn and grow their professional skills. We encourage all interested students to apply regardless of their experience, race, gender/gender identity, or physical/mental ability.

P.S., please include a resume, even if it only includes extra circulars! Applications will be accepted until October 30th. Interviews may be requested in person (preferred) or on Zoom with Camera ON. Please reach out to the hiring manager if you have any questions, concerns or need accommodations for the interview process.