Student Engagement Coordinator

Job Description: Student Engagement Coordinator

Working Hours: 5:00 PM – 9:00 PM

Role: Student Engagement Coordinator

Reports To: Program/Academic Manager

Role Objective

To ensure that student engagement and attendance health remain above 90% , by consistently monitoring student participation, identifying disengagement early, building strong student relationships, and taking timely corrective action.

Key Results (KR)

The Student Engagement Coordinator will be responsible for achieving the following measurable outcomes:

• Maintain overall student engagement and attendance health above 90% every month.
• Maintain student attendance above 90% across all assigned batches/programs.
• Ensure 100% of students with attendance below 85% are identified and followed up within 24–48 hours.
• Reduce inactive/disengaged students by at least 50% through timely follow-up and engagement interventions.
• Ensure at least 90% of students actively participate in scheduled sessions, activities, discussions, assignments, or projects.
• Complete weekly engagement tracking for 100% of assigned students , including attendance, participation, follow-up status, and engagement concerns.
• Maintain a documented action plan for every high-risk student , with clear follow-up dates and outcomes.
• Ensure no student remains uncontacted for more than 48 hours after a significant drop in attendance or engagement.

Key Responsibilities1. Attendance Monitoring

• Track daily student attendance.
• Identify students with repeated absences or late attendance.
• Follow up with students who miss sessions.
• Identify attendance trends and potential drop-off early.
• Maintain accurate attendance records.

2. Student Engagement

• Build strong and consistent relationships with students.
• Monitor participation during sessions and activities.
• Identify students who are becoming passive, disconnected, or inactive.
• Create small interventions to bring disengaged students back into participation.
• Encourage students to participate in discussions, projects, events, and peer activities.

3. Student Follow-up

• Contact students who show signs of disengagement.
• Understand the reason behind attendance or participation issues.
• Document concerns and agreed actions.
• Escalate serious or repeated concerns to the appropriate manager.
• Follow up until the issue is resolved.

4. Engagement Health Dashboard

Maintain a simple weekly tracker covering:

• Attendance %
• Engagement %
• Students at risk
• Students requiring follow-up
• Follow-ups completed
• Students recovered/reactivated
• Major engagement challenges
• Actions taken

5. Student Experience

• Create a welcoming and supportive environment for students.
• Encourage students to take ownership of their learning.
• Celebrate participation, consistency, progress, and achievements.
• Gather student feedback and identify recurring engagement challenges.
• Coordinate with mentors, trainers, and program teams when student support is required.

Daily Work Structure – 5:00 PM to 9:00 PM

5:00 – 5:30 PM

Review attendance, engagement data, and students requiring follow-up.

5:30 – 7:00 PM

Student interaction, attendance follow-ups, engagement activities, and session support.

7:00 – 8:00 PM

Identify at-risk students, conduct one-on-one conversations, and coordinate interventions.

8:00 – 8:45 PM

Update trackers, document follow-ups, and coordinate with mentors/trainers.

8:45 – 9:00 PM

Daily review: attendance, engagement health, issues, and next-day action plan.

Success in This Role

The person in this role will be successful when:

Students attend consistently, actively participate, feel connected to the program, and disengagement is identified and addressed before it becomes a dropout.

The primary success metric is:

Engagement & Attendance Health: >90%

The coordinator should not simply track attendance . They should own the health of student engagement and take action to improve it .