Student Experience & Support Intern- Work Form Office

Hey Applicant, We’re excited to announce an opening for the position of Student Experience & Support Intern at PREPCA! If you're a driven, articulate professional with a passion to work in the Operations resource department, we’d love to connect with you.

About Us PREPCA is a leading mentorship platform for Chartered Accountancy aspirants across India, Nepal, and Dubai. With over half a decade of experience, we've mentored 95,000+ students and are proud to be the highest-rated CA preparation platform on Google.

Our 100+ member team is committed to delivering top-quality services, offering a 100% money-back guarantee to our students and providing smart, simplified strategies to help them crack the CA exams with confidence.

Work Description This is full-time, work from an office internship role based in Pune, where you’ll be an integral part of our Operations Team,

Work Responsibilities Key Roles & Responsibilities

• High-Volume Courtesy Calling: Conduct daily proactive outbound calls (~200 calls/day) to welcome enrolled students, check on their study progress, and maintain active engagement.
• Service Feedback Collection: Systematically gather qualitative feedback regarding mentorship sessions, test series evaluation accuracy, course content, and faculty performance.
• Issue & Ticket Management: Identify student pain points, generate support tickets immediately upon receiving queries or technical glitches, and assign them to the Student Support team for resolution.
• Resolution Tracking & Follow-up: Coordinate with internal operations/support teams to ensure student tickets are resolved within defined SLAs, closing the loop with follow-up calls to the student.
• Student Retention & Engagement: Act as an empathetic soundboard for exam-related stress, guiding students toward available resources and keeping them motivated throughout their preparation journey.
• Daily Reporting & CRM Logging: Update and maintain accurate call status logs, feedback notes, and ticket metrics on Excel / Google Sheets / CRM software.

Work Qualifications Preffered Graduation Completed

Strong communication skills in both Hindi and English.

A willingness to thrive in a target-driven work environment.

Must have your own Laptop.

Perks & Privileges:- Daily Meditation Session.

Learning, Development & Fun Activities every month.

Exciting Recognition Programs.

Intership Cerficate (Post compeltion of interhsip of 6 months) Weekly off: Sunday Fixed off (6 days working)

Stipend: Rs.10,000/Month

Duration- 6 months

Perks- Pre Placement Offer (PPO) Post completion of successful internship.

Mode Of Working : Work from Office.

Office location- Baner Pune. What People Speak About Us Life At Prepca: https://youtu.be/C0P4uQQZj5A?si=cjZgC5Q3NYUYEFzQ

Google Reviews: https://g.co/kgs/b9SsJf

Glassdoor: https://www.glassdoor.co.in/Reviews/Prepca-Eduserv-Reviews-E5173239.html

Ambition box: https://www.ambitionbox.com/reviews/prepca-eduserv-reviews

Join Us in Revolutionizing CA Education with Your Passion to work in the Operations Department.

www.prepca.com