Student Information System and Operations Specialist

Job Title: Student Information System and Operations Specialist

Reports To: Registrar

Status: Non-Exempt, Full Time

Location: Onsite

Summary/Objective

Reporting to the Registrar, the Student Information System and Operations Specialist supports the Registrar’s Office with the execution, auditing, planning, process review, and the evaluation of all aspects related to initiating and completing functions for the Registrar’s Office. This position will also assist with the maintenance, monitoring, and improvement of the SIS (Jenzabar) functions. This is an on-campus position.

Essential Functions

• Perform general office duties to include but not limited to data entry, assisting students during registration, greeting visitors, answering phones, etc.
• Serve as an administrator for the Jenzabar SIS, managing system configurations, maintenance, optimization, and ongoing enhancements in support of registrar operations.
• Maintain Jenzabar functionality including reports, rules, permissions, and automations.
• Lead the continuous assessment and optimization of Jenzabar functionality by researching new futures, best practices, and system enhancements to maximize platform capabilities.
• Monitor, troubleshoot, and resolve complex system, integration, and data issues across Jenzabar.
• Establish and maintain Registrar standards through regular auditing, ensuring accuracy, and reconciliation of registration, graduation, and enrollment data.
• Collaborate with Information Technology, Applications Development, Institutional Research, Student Financial Services, and Admissions on system enhancements, integrations, and strategic initiatives.
• Develop documentation, standard operating procedures, and training materials for Jenzabar users across the Registrar team.
• Perform other duties as assigned.

Skills/Abilities

• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong written, verbal, and interpersonal communication skills.
• Ability to train team members on SIS functions and proper use.
• Ability to collaborate effectively across departments and functional areas.
• Proficiency with Microsoft Excel and Word.
• Accurate and efficient data input skills with an eye for detail.
• Comfortable learning and adapting to new technologies and software.
• Experience working in a highly collaborate diverse environment with the ability to maintain confidentiality of data.
• Maintain a broad knowledge base about the College, its programs, and opportunities.

Supervisory Responsibilities

This position has no supervisory responsibilities or direct reports.

Work environment

• Office Setting: Cubicles, open desks, or private offices with access to necessary tools like computers, phones, and office supplies.
• Remote Setting: Working from home or another location with access to virtual communication platforms and necessary technology.

Physical demands

• Sitting: Prolonged periods of sitting at a desk or workstation.

• Typing/Computer Use: Frequent use of a computer keyboard and mouse.

• Vision Requirements: Ability to read and view screens for extended periods.

• Speaking/Hearing: Regular communication with coworkers and clients in person, over the phone, or via video calls.

• Lifting/Carrying: Occasionally lifting or moving items up to 10-15 pounds, such as office supplies, laptops, or documents.

• Reaching/Bending: Periodic reaching for or bending to access files, supplies, or equipment.

• Mobility: Walking short distances within the office or to meeting rooms.

Required Education and Experience

• Bachelor’s degree.
• Minimum of 2 years of experience in Higher Education, Registrar, or Jenzabar data operations preferred.
• Demonstrated experience managing data, processes, and systems in a complex, collaborative environment.

Work Authorization/Security Clearance Requirements

Must be authorized to work in the United States. MSMC does not sponsor employment visas at this time.

Benefits

• Medical
• Dental
• Vision
• 403(b) Retirement Plan (Pre-Tax & Roth Options)
• 403(b) Employer Match
• Generous Paid Time Off
• Paid Holidays
• EAP
• Voluntary Life
• Voluntary AD&D
• Voluntary Hospital Insurance
• Voluntary Critical Illness Insurance
• Flexible Spending Accounts – Health, Dependent Care
• College Paid Life Insurance
• College Paid Long Term Disability
• Tuition Remission – Self and Dependents
• Tuition Exchange Program

EEO Statement

Mount Saint Mary College is an Equal Opportunity Employer committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We actively encourage applications from individuals of all backgrounds, experiences, and perspectives.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Updated 08/2026