Edversity

Company:
Edversity
Location:
Wing 04, NSTP, NUST, H-12, Islamabad (On-site)
Timings:
12:00 PM to 9:00 PM
Job Type:
Full-time
About Edversity
Edversity is a technology education company that helps students and professionals build practical skills in high-growth fields such as Artificial Intelligence, Cybersecurity, Blockchain, Data, and Cloud. Our programs are built around live learning, hands-on projects, instructor support, and real career outcomes.
About the Role
We are looking for a highly organized and responsible
Student Operations Associate
to manage the complete student journey after enrollment, from onboarding and cohort communication to instructor coordination, attendance, feedback, LMS management, and installment follow-ups. This is a hands-on role for someone disciplined, detail-oriented, and proactive.
Key Responsibilities
Student Onboarding
<ul>
<li>Receive student handovers from the Sales team and verify enrollment, payment status, and batch allocation.</li>
<li>Add students to WhatsApp groups and learning platforms, and share schedules, portal access, and guidelines.</li>
<li>Ensure every student is fully onboarded before their first class.</li>
</ul>
Cohort Management
<ul>
<li>Maintain updated cohort sheets and track attendance for every live session.</li>
<li>Share class, assignment, and announcement reminders.</li>
<li>Follow up with absent or inactive students and escalate at-risk students to the Student Operations Manager.</li>
</ul>
Instructor Coordination
<ul>
<li>Confirm instructor availability and share class links, schedules, and student updates.</li>
<li>Collect slides, assignments, and resources from instructors.</li>
<li>Track instructor punctuality and session delivery, and escalate issues when needed.</li>
</ul>
LMS and Portal Management
<ul>
<li>Maintain student portal records and organized cohort folders.</li>
<li>Upload recordings, slides, and assignments on time.</li>
<li>Resolve basic portal and access issues.</li>
</ul>
Installment Recovery and Payment Tracking
<ul>
<li>Maintain records of fee payments, installment plans, outstanding balances, and due dates.</li>
<li>Send payment reminders and follow up on overdue installments through approved channels.</li>
<li>Coordinate with Sales and Finance to verify payments and resolve discrepancies.</li>
<li>Record payment commitments and follow-ups, and escalate prolonged delays or unresponsive cases.</li>
<li>Prepare regular reports on outstanding dues, recovered amounts, and overdue accounts.</li>
</ul>
Feedback and Reporting
<ul>
<li>Collect student feedback after every session and highlight recurring issues.</li>
<li>Maintain daily operations trackers covering attendance, feedback, recordings, and issue logs.</li>
<li>Prepare weekly cohort updates and support weekly quality reviews.</li>
</ul>
Eligibility
<ul>
<li>Bachelor’s degree in any relevant discipline. Graduates in
BS Psychology, Mass Communication, Public Administration
, Business Administration, Education, Social Sciences, and related fields are encouraged to apply.</li>
<li>Fresh graduates and early-career professionals are welcome.</li>
</ul>
Required Skills
<ul>
<li>Strong communication skills in English and Urdu.</li>
<li>Excellent follow-up, coordination, and attention to detail.</li>
<li>Professional handling of WhatsApp groups and student communication.</li>
<li>Working knowledge of Google Sheets, Google Drive, LMS platforms, and online learning tools.</li>
<li>Ability to manage multiple cohorts and work under pressure.</li>
</ul>
Preferred Experience
<ul>
<li>Prior experience in student support, education operations, customer success, academic coordination, or training programs.</li>
<li>Experience with CRM tools, LMS platforms, or student management systems.</li>
</ul>

Student Operations Associate

Student Operations Associate

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