Student Pathway Executive

1. Lead handling and conversionCall new enquiries promptly and follow up leads on time.

• Chase leads by phone, WhatsApp, email and SMS.• Qualify each lead by understanding the student's background, goals, budget and timeline.

2. Student guidance

• Explain services, programmes, fees and processes clearly and honestly.

• Help students choose the right service, course or pathway for their needs.• Answer questions on eligibility, timelines and next steps.• Book consultations, demos and counselling sessions with the relevant team members.• Guide students through enrolment, from first enquiry to payment and onboarding.

3. CRM and data management

• Update lead status, call notes and follow-up dates in the CRM after every interaction.• Keep records accurate, complete and up to date.• Flag lead sources, drop-off points and recurring student questions to the team.• Produce simple daily or weekly activity reports.

4. Administrative support

• Support the admissions team with document collection, form checks and application tracking.• Send confirmations, reminders and information packs to students.• Help organise open days, webinars, events and student briefings.• Coordinate with other departments, such as placement, training and finance, for a smooth student experience.5. General duties• Handle ad hoc tasks and projects as the business needs.• Follow company policies on conduct, data protection and professionalism.• Represent the company positively in every interaction Role & responsibilities