Student Records Administrator

I. Student Records Administration and Banner Management (30%) Maintains and updates student academic records in Banner while ensuring data integrity and compliance with University regulations. Processes student record transactions including withdrawals, readmissions, record reactivation, leave of absence, curriculum updates, student status changes, class changes, and academic record corrections. Implements approved change of grade requests. Maintains student holds and releases administrative and academic holds as authorized. Generates Alternate PINs and manages registration permissions. Verifies the accuracy and consistency of student academic information across Banner modules. Conducts periodic audits to ensure the integrity of student records. Supports implementation of academic policies affecting student records. II. Registration and Academic Operations (20%) Supports semester registration activities and assists in resolving registration-related issues. Implements registration decisions approved by academic units. Maintains registration parameters including credit load limits and registration controls. Assists in clearance activities prior to registration. Supports academic departments during registration periods. Participates in semester startup and end-of-term operational activities. Implements academic standing decisions including probation, suspension, dismissal, and reinstatement. Implements Freshman Equivalence IV. Systems, Reporting, and Process Improvement (10%) Manages and coordinates scheduling of classrooms Infosilem. Assists in testing Banner enhancements, patches, and new functionality. Generates reports related to student records and registration. Participates in process improvement initiatives to enhance operational efficiency. Identifies opportunities to automate manual processes. Supports implementation of new Registrar technologies and workflows. V. Student Services and Communication (40%) Responds to inquiries from students, faculty, and administrative offices regarding student records and registration. Provides guidance on academic regulations related to student records. Assists students professionally through in-person, telephone, email, and TDX communications. Collaborates with Admissions, Financial Aid, Faculties, Graduation, Curriculum, and other University offices to resolve student issues. Performs other related duties as assigned.

Desired Candidate Profile

Bachelor's degree in Computer Science, Information Systems, Business Administration, Education, or another relevant field. Three to five years of progressively responsible experience in higher education administration, student information systems, academic records, or a related administrative field. Excellent knowledge of Banner Student Information System. Good working knowledge of the Microsoft Office Suit, particularly Microsoft Excel. Familiarity with TDX. Experience using reporting and data analysis tools and student information databases. Knowledge of academic policies, procedures, and records management practices; familiarity with applicable privacy and confidentiality regulations is preferred. Strong analytical and problem-solving skills. Excellent attention to detail and data accuracy. Strong customer service orientation with the ability to effectively support students, faculty and staff. Ability to interpret and apply academic policies consistently. Effective written and verbal communication skills. Strong organizational and time-management skills. Ability to manage multiple priorities under tight deadlines. High level of integrity and commitment to confidentiality (FERPA and University policies). Ability to work collaboratively across departments and with diverse stakeholders. Demonstrate initiative and a commitment to continuous process improvement.