Student Relations Officer

About The Role Hours - Full Time Reduced Year - 39 weeks As a Student Relations Office r within Study Programmes, you will help create a safe, welcoming and respectful environment where students can thrive. You will build positive relationships with learners, provide approachable support and maintain a visible presence across college.

Working closely with teaching, pastoral and safeguarding teams, you will respond to concerns, help resolve conflict through restorative approaches and reinforce clear behaviour expectations. You will also encourage student voice and participation in college life, helping learners develop confidence, independence and responsibility.

• Actual salary for 37 hours per week over 39 weeks commencing at £23,902 with progression to £24,505 per annum

What You Will Do

• Being a visible, approachable presence around college, particularly during breaks and lunch.
• Supporting students with concerns, conflict and friendship difficulties.
• Using restorative conversations to resolve incidents and reinforce clear expectations.
• Recognising safeguarding concerns and reporting them promptly through college procedures.
• Working with teaching staff, pastoral teams and families to coordinate support.
• Encouraging student voice, leadership, enrichment and participation in college life.
• Recording incidents and following up agreed actions.

About You

• Be an approachable, confident and resilient individual who builds positive relationships with young people.
• Have experience supporting learners, managing challenging behaviour and resolving conflict calmly and fairly.
• Strong communication skills and a sound understanding of safeguarding, you will recognise concerns and respond appropriately.
• Ability to work effectively with colleagues, maintain clear boundaries and accurate records, and be committed to helping every student feel safe, valued and able to succeed.

Benefits The group offers a range of excellent benefits, including:

Annual Leave Curriculum and Management: 44 days plus bank holidays

Curriculum support and business support: 39 days plus bank holidays

Pension Schemes With Generous Employer Contributions Teachers’ Pension Scheme

Local Government Pension Scheme

People’s Pension Scheme

CPD Opportunities Annual staff conference plus 2 additional staff development days.

Qualifications Including PGCE, Apprenticeships, Leadership And Management Courses. Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).

Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.

Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

About Us Keighley College has excellent modern facilities and provides a professional and friendly environment. We pride ourselves on working closely with employers, the local community and other stakeholders to provide curriculum and support that meets the needs of our students. Our core purpose is to improve the life chances of our learners. We are passionate about helping our students to achieve their goals. We have state-of-the-art facilities in a central location, close to public transport links and great industry connections.

Choosing to work for Keighley College means that you will be part of an enterprising, inclusive, inspiring, collaborative, empowering, and dynamic environment. We hope that we will be part of the next step in your career and look forward to welcoming you to Keighley College.

SAFEGUARDING At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.

Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.

RECRUITMENT AGENCIES We do not accept unsolicited CV’s and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.