Student Relationship Executive

Student Relationship Officer

Company: FinX Institute (formerly BSE Institute Limited)
Location: Fort, Mumbai
Experience: 03 Years
Salary: 15,000 – 25,000 per month
Employment Type: Full-time

About the Role

FinX Institute is looking for an enthusiastic and people-oriented Student Relationship Officer to join our team in Fort, Mumbai. This role is ideal for freshers and candidates with up to 3 years of experience who are passionate about interacting with students, counselling them on career and course opportunities, and building strong student relationships.

Key Responsibilities

• Interact with prospective and existing students through calls, messages, emails, and face-to-face meetings.
• Understand students' educational background, career goals, and requirements.
• Provide information and guidance about available courses, programs, eligibility, fees, and career opportunities.
• Follow up with prospective students and assist them throughout the admission process.
• Maintain regular communication with students and ensure a positive student experience.
• Handle student queries and resolve basic concerns promptly.
• Maintain accurate records of student interactions, enquiries, follow-ups, and admissions.
• Coordinate with the academic, admissions, and marketing teams as required.
• Support student engagement activities, seminars, workshops, orientations, and other institute events.
• Achieve assigned enquiry conversion and admission-related targets.

Candidate Profile

• Freshers are welcome to apply.
• Candidates with 0–3 years of experience in student counselling, education sales, customer relationship management, telecalling, or a similar role are preferred.
• Graduate in any discipline.
• Excellent communication and interpersonal skills.
• Comfortable speaking with students and parents over the phone and in person.
• Good follow-up and relationship-building abilities.
• Positive attitude, confidence, and willingness to learn.
• Basic knowledge of MS Office/Google Workspace and CRM tools will be an advantage.
• Candidates who are target-oriented and enjoy working in a fast-paced environment are encouraged to apply.

What We Offer

• Salary: 15,000 – 25,000 per month, depending on experience and suitability.
• Opportunity to work with a reputed institute in the education and financial-services domain.
• Learning and professional growth opportunities.
• Exposure to student engagement, counselling, admissions, and relationship management.
• Supportive and collaborative work environment.