Student Relationship Manager

Job Title: Student Relationship Manager
Entry-Level | Individual Contributor | Campus-Based

About the Role

We're hiring a Student Relationship Manager to be the single, non-academic point of contact for a mapped cohort of around 180 students on campus. This is an entry-level, high-visibility role for someone calm under pressure who genuinely enjoys helping people and owns a problem until it's actually closed not just logged. You'll be the first person students turn to for anything outside the classroom: hostel, mess, transport, fees, documentation, campus facilities, or simply needing to be heard.

Mandatory Requirements

• 0–1 years of experience — freshers are encouraged to apply
• Any graduate (bachelor's degree), any academic stream
• Excellent verbal and written communication skills
• Natural empathy and active listening — able to hear someone out fully without rushing to judgment or a canned response
• Calm and steady under pressure
• Proactive and self-starting — follows up and closes loops without needing to be chased
• Comfortable with basic tracker/spreadsheet discipline and a weekly reporting rhythm
• Willing to be based on campus full-time and work the academic calendar — this is not a remote or hybrid role

Good to Have

• Prior experience in a people-facing or service role — even part-time, an internship, or volunteering
• Familiarity with student life, hostels, or a residential campus environment

Key Responsibilities

• Be the single point of contact every mapped student knows to go to for any non-academic issue
• Log, categorize, and route issues to the right owner (facilities, warden, finance, transport) with an SLA, and track to closure
• Run a standing cadence of check-ins to catch disengagement, attendance drops, or dissatisfaction early
• Own the NPS of the mapped cohort — run the feedback loop and act on what's driving detractor scores
• Liaise with campus administration and facility vendors on recurring issues
• Maintain a live issue tracker and share a weekly dashboard with Program Ops

Ideal Backgrounds

Psychology, social work, HR, or hospitality management graduates; BPO/voice and chat customer service freshers; hospitality and aviation entry-role candidates (front office, guest relations, cabin crew trainees); campus placement candidates with strong extracurricular signals (NSS, student council, peer counselling); ed-tech/ed-services customer success or student-counselling freshers.

Growth Path

Strong performers with consistent NPS ownership and tracker discipline are the natural pipeline into the Student Relationship Senior Manager role as regions expand.