Student Service Coordinator

About the role

One Publique is a dynamic education company specialized in providing public speaking and debate education. We are looking for a Student Service Coordinator to join our team and help deliver outstanding customer service. You will be responsible for managing client interactions across all stages of the learning journey, from initial inquiry through post-class follow-up, ensuring seamless communication and exceptional service delivery.

Key responsibilities

• Respond to incoming inquiries across all channels, including walk-ins, phone, and social media

• Conduct consultation calls or meetings with potential clients to understand their needs and recommend suitable programs

• Provide program details and coach profiles to interested clients

• Manage bookings, confirm payments, and verify transactions

• Confirm class schedules and share necessary details with clients

• Conduct student orientations to ensure readiness for the program

• Collect and process client information forms, ensuring compliance with PDPA (Personal Data Protection Act)

• Record a video during the first session and share student progress reports

• Provide consistent updates throughout the course and resolve scheduling and class-related issues efficiently

About you

• Proven experience in a customer service or client-facing role, preferably in the education or service industry
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Highly organized, detail-oriented, and capable of multitasking
• Problem-solving mindset with the ability to think critically and act decisively
• Proficient in CRM tools and other customer service software
• Bachelor's degree in business administration, Communication, or a related field is preferred
• Effective written and verbal communication skills in Thai
• Professional English writing, speaking, listening, and reading required
• Friendly and customer-service attitude with commitment to maintaining a positive and collaborative work environment

Benefits

• Lunch break: 12.00-13.00
• Public holiday entitlement: Observed by One Publique's work rules but at least 13 days a year by law
• Annual leave entitlement: 12 days per year (no carry forward)
• Sick leave entitlement and compassionate leave to be agreed with One Publique
• Private group insurance (AIA)
• Company meals on special occasions
• Bonus based on company's performance and work performance
• Uniforms provided

About us

One Publique Company Limited is a fast-growing education company dedicated to nurturing confident communicators and critical thinkers. We strive to provide exceptional learning experiences for our students and ensure seamless communication with their families. One Publique is a new wave of education with an aim to boost our learners' confidence for personal and professional success. We pride ourselves on our hands-on and personalized workshops which provide lifelong communication skills to help our learners present themselves in the best light possible.